Afternoon Coffee: SAP Buys Qualtrics for $8 Billion, UPS Freight Avoids Strike

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German software giant SAP is buying Utah-based experience management company Qualtrics for $8 billion, the companies announced. Qualtrics’ software gives businesses insight into people by collecting information about the experiences and emotions of customers and employees, the Salt Lake Tribune reports. And Teamsters members voted for a contract offer from UPS Freight, averting a strike and clearing the way for service to resume this week, Supply Chain Dive reports. Afternoon Coffee brings you the latest in procurement and supply chain news.

‘I Have Plenty of Stories’ — Roy Anderson Details Procurement’s Digital Roots and Its Future

Tradeshift CPO Roy Anderson talks at Tradeshift's analyst day in New York on Wednesday, Nov. 7, 2018. (Jason Busch photo / Spend Matters)

Procurement veteran Roy Anderson understands the current digital revolution that holds so much promise, and some pain, for businesses because he’s been a leader of it for over 30 years. From Raytheon in the 1980s to building procurement software from scratch to today’s AI buzz, he has a story for every step of the way:

“Moving to a printed requisition was what [stakeholders] thought was automation.”

“Simplify the process. ... Eliminate the excess and then automate the mundane. … It’s still valid today, on how to do business.”

“As I did strategic sourcing, I found problems. I have plenty of stories around problems you find. ... Your current suppliers know bad things have occurred, but they always want to stay quiet.”

Anderson, now with Tradeshift, sat down with another procurement veteran, Pierre Mitchell of Spend Matters, to share some laughs and lessons about how the industry adapted to digital changes over the last 40 years. The following is the first of three-part series of their conversation, which has been edited for clarity. Part 2 will run Wednesday, and Part 3 on Friday.

Business Intelligence to Transform Procurement