A few less Mickeys, a few more umbrellas

Disney might have nailed their marketing and Spend Management initiatives and brought Mickey Mouse on stage this morning. But their customer service could go a bit further. Unlike every other upscale hotel / resort your trusty editor has called home in recent memory, the current venue offers no umbrellas, which makes the 10 minute walk from venues to the hotel room a bit of a wet affair when it's raining outside (as it is now). I doubt that the Biltmore (last year's venue for LIVE) or the Hotel del Coronado (last year's venue for WorldSource) would have made the same mistake ...

-Jason Busch

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