Revenge of the Flaming Toilets

Who says you can't quantify the cost of quality? Certainly not Toto, a Japanese toilet maker, who is bound to lose sales over its flaming toilets. At this point, Toto's toilet recall does not appear to be a supplier related issue, although one could say supply chain break downs of this magnitude are impossible to flush way. The good news, according to company spokesman Emi Tanaka, is that "Fortunately, nobody was using the toilets when the fire broke out and there were no injuries." Which is a good thing because Tanaka suggests that "The fire would have been just under your buttocks". Talk about a pain in the ...

Jason Busch

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