Spend Matters Friday Latte

It's the top ten time of year!!!
Here are the top ten searched items on Bing and Yahoo.

Switch.
Caterpillar Switching Production from Japan to China -- The US is not alone in finding manufacturing jobs and production capacity shifting to China. The phenomenon repeats itself across the developed world as this recent series of articles in the Financial Times explains.

Press or say one. Press or say one. Press or say one.
How simple (and human) is your customer service? -- For the past 20 years, companies have struggled to find the right balance between cost-effective, technologically-enabled approaches to customer service and person-to-person contact. While personal approaches have advantages for many people (like my wife), they require much more training, reduce consistency, and cost more.

Toshiba goes nuclear.
Toshiba agrees contract for nuclear power procurement and engineering services -- Toshiba Corporation's engineering group has contracted a third party to provide key engineering and procurement services.

Sheena Moore

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