In practice, "The companies often lured overseas customers into paying for consumer electronics. But after the payment arrived, no goods were delivered." A more objective news source outside of China further describes those involved with the fraud and the specifics themselves: "CEO David Wei and chief operating officer Elvis Lee, who were not accused of wrongdoing, resigned to take responsibility for the 'systemic breakdown' of integrity." As part of this breakdown, "the frauds would typically involve vendors offering small quantities of electronics at attractive prices." Moreover, "the investigation found that about 100 of the company's 5,000 salesmen, as well as some supervisors and managers, were either intentionally or negligently allowing the vendors to evade the company's authentication and verification measures to form 'fraudulent storefronts' for international customers."
Spend Matters readers should not be overly surprised that an overseas marketplace and small vendor storefront like Alibaba would engage in such activity. After all, the boiler-room sales tactics that marketplaces employ often employ with suppliers that we've heard about, such as making false promises that a site is the web homepage/launch page for thousands of Western buyers, would certainly carry over to behavior on the buy-side as well. Frauds are frauds, however small or large individual lies are when it comes to commercial activity of any sort. Yet I'm not convinced that the fall of Alibaba and the more than 40 thieves it employed really matters much.
After all, when a tree falls in a forest, and no one is around to hear it, did it really happen? I don't know a single medium or large-sized Western procurement organization that uses Alibaba on any regular basis. At best, it's one of many supplier directories to identify certain types of suppliers before an initial pre-qualification process (even before an RFP/RFQ). But in reality, few I've met with global sourcing roles have ever used the site. And no one I know has ever looked upon supplier ratings on the site with any credibility whatsoever compared with supply risk content providers (which also come up short globally, but that's a topic for a different post entirely).
Those who should be taken aback by the frauds at Alibaba are the hobbyists and cottage-industry importers that use the site because they don't have any other means of identifying and sourcing from global suppliers (which is reason enough to buy from a credible domestic source or local importer vs. a trading company that's likely posing as a Chinese manufacturer). Hopefully, this will serve as a wake-up call to them about the risks of relying on global supplier directories for more than what they were ever intended -- as a means to develop an initial list of suppliers prior to further screening, on-the-ground audits and sourcing activity.