Satellite Photos of Japan, Before and After the Quake and Tsunami
Social enterprise and the supply chain.
Social enterprises and the private sector supply chain -- Big business is supplied by big business, and breaking into the plc supply chain is beyond most small companies. Or so is the received wisdom. But recently, a number of heavyweight corporate names, including 02 and accountancy firm PricewaterhouseCoopers (PwC), have expressed an interest in using social enterprises as suppliers.
What about China?
China's Nuclear Binge -- It's too soon to know what went wrong--and what went as well as could be expected--at Japan's nuclear plants, but watching one of the world's engineering powers struggle to stem the damage to its plants reminded me of a squib of news from November that didn't attract much attention at the time: a Beijing court gave a life sentence to Kang Rixin, a senior Party apparatchik convicted of taking bribes and abusing his position to enrich others. One detail about Kang's case stands out in retrospect: at the time of his crimes, he was the head of China's nuclear-power program, the most aggressive nuclear-power expansion in the world.
Call centers DO matter.
Why The Customer Call Center Isn't Dead -- The explosion of Internet commerce and global competition are giving today's consumers increasingly more choices and the power to easily transfer their business to a competitor--faster than the time it takes to get a live customer service agent on the phone.
- Sheena Moore