This is just one example. It would be possible to pick on nearly every major vendor by name with a particular pet peeve such as this. Yet some organizations are pushing their providers to move in more advanced directions to build what I'll call "purpose built applications". On a basic level, this might be spend analysis for advanced procurement organizations (maybe even on a category specific level in terms of field requests). But a more interesting case is what Unilever has done in the transportation category area in working with BravoSolution. I had the chance to listen in on a Unilever presentation earlier this year concerning their transportation management center, which got me thinking about the potential for more companies to demand purpose-build solutions that aren't designed for the masses, but rather more advanced needs and requirements, many of which are often customer specific.
Unilever identified that transportation spend would be a strategic category for their procurement and operations teams to manage more effectively. It represented not only a large spend area, but was "critical to good customer service" while enabling sales support, promotions and broader supply chain efficiency. The biggest challenge in the area historically, from a sourcing perspective, was certainly savings erosion. For one, awarded carriers often would not accept tendered loads and non-compliant carriers were often used. There was also a lack of savings because they had no consistent means of tracking compliance. Moreover, Unilever was always fighting a moving target -- new lanes would emerge overtime as partners changed their networks, volumes would also shift based on production changes as well as demand, new business units would introduce additional complexity and new geographies would bring expanded challenges.
At Unilever, contracts were often stored in file cabinets or, in other cases, were non-existent. And course you can guess operating system and application for managing the category -- Excel. Moreover, getting data out of their transportation management system (TMS) proved as challenging as any endeavor in effectively managing the category.
In short, Unilever needed a new sort of spend management solution specific to their transportation needs. It would not just include sourcing capabilites -- or advanced sourcing for that matter. Nor would it only include spend analysis or stand alone contract management. It would have to incorporate a range of requirements including carrier discovery, sourcing optimization, contract / rate management, routing guides, load scheduling, payment/claims process and, of course, compliance and performance management. It would also have to provide basic administration: the ability to manage shipment specifications and carrier profiles (i.e., supplier management), and institutionalize and provide a means to share the firm's broader knowledge across its operating units on how best to effectively manage the broader and expanding category.
Next week, we'll explore the purpose-built application Unilever implemented in more detail and establish why even best-of-breed stand-alone capability would not do the trick. Indeed, Unilever ended up specifying and deploying something that looks like nothing we've seen in the market because it was purpose-built -- built to their broader category needs around the overall business goals of transportation spend management. This is a trend Spend Matters believes we'll see far more of in 2012 and beyond, especially as more sophisticated companies move down the path of cloud/SaaS sameness for basic spend. Additionally, it's our belief that we'll begin to see where the 80% solution -- even the category specific 80% solution -- comes up short in more and more complex spend areas.