Coming from the software as a service (SaaS) and cloud world, we know that growing sites and services will always have outages. Amazon, Workday and numerous others have had their website down moments over the years, no doubt. But they solved their problems with each specific outage relatively quickly, at least as memory serves. Not so with Intuit, which can't seem to get their act together (nor are they communicating with customers and keeping them proactively informed about the status of the site) over a multi-day and week period.
In fact, I was personally going through an onboarding process with an electronic invoicing network provider earlier in the week as part of an evaluation we're doing of different services when an executive at the vendor told me -- after a long pregnant pause when my QuickBooks site would not respond -- that they've observed quite a bunch of issues with QuickBooks Online in November already. In fact, it would appear to be a consistent problem given our experience and at least one other media site's observations as well. Yet the problems have not been widely covered in the media, at least not yet.
We urge any business in the Spend Management and supply chain space -- we've heard of more than one -- considering ventures with Intuit to hold off on doing anything with QuickBooks until they get their scalability act together on a consistent basis with their online product. The ongoing failure of the QuickBooks site combined with their lack of responsiveness suggests this is one organization that has not yet made the transition to truly operating as a cloud service provider. With Intuit, this has happened before, but the fact that it keeps happening again and again this time around is indicative of something very wrong underneath QB's online covers.