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Susie West's top 10 KPIs in purchase to pay -- They are critical to identifying problems and continuously improving. But what should the KPIs monitor in order to ensure every part of your purchase-to-pay business is as tight and as healthy as it can be? Should you have four or five? Or should you have one hundred? If you have one hundred, should you remove the 'K' in KPIs? A KPI should have a definition, so you know what's included. And it should be loaded - it should be meaningful.
Bad handwriting can cost lives...
The High Cost of Bad Handwriting -- One of my longtime medical pet peeves has been jokes about doctors' bad handwriting. Ha ha. But it's no joke. If you have sloppy handwriting, then prescriptions and procedures get mixed up and patients suffer. (Or maybe even die.) Today Sarah Kliff points us to an Australian study that quantifies this. In two different hospitals, researchers replaced handwritten records with electronic records in some wards but not in others. Then they measured prescribing errors per 100 patient days.
Amazon feels the burn.
Amazon Says Supply Chain Investments Could Hurt Profit -- Amazon.com is telling investors its heavy investment in distribution centers and other supply chain improvements to speed delivery of consumer goods likely will cut into profit in the coming months. The online retailing giant spent some $500 million in bulking up shipping capabilities in the fourth quarter. Capital spending was one reason the company's net profit fell 57 percent despite a 35 percent year-over-year increase in revenue in the last three months of 2011. But that investment will help push sales up at least 22 percent year-over-year to $12 billion in the fourth quarter, according to a Seeking Alpha transcript of the company's earnings call. The opening of 17 distribution centers in 2011, bringing Amazon's total footprint to 69 facilities, could help drive sales up to 36 percent year-over-over year to $13.4 billion in the first quarter.