A few years back, Ariba made the important strategic decision to shift away from buyers carrying the bulk of the burden of P2P fees (at least future costs) and putting these costs onto suppliers in the form of transaction-based (dollar volume) network fees. The result of this shifting business model gave Ariba much greater flexibility to pursue aggressive pricing for its SaaS modules (e.g., P2P, sourcing, spend analysis) to the point of, in a number of cases we are aware of, offering prices to win select deals that competitors would just walk away from. Curiously, these prices were not just limited to the eProcurement and e-Invoicing areas. Specifically, we can reference a number of situations where Ariba's quoted pricing for SaaS-based options over a 3-year term were between 15-30% that of the competition. However, the beauty of this pricing for Ariba was that if they could eventually drive significant P2P network volume in these deals -- even those starting outside of transactionally-focused areas -- they would more than make up the difference by having supplier pay greater and greater fees.
There are many differing perspectives to the merits of this strategy. By obfuscating the actual total costs to both buyer and supplier at the signing of a deal, Ariba is at an advantage in most cases because buyers need less of a capital budget to invest. However, some organizations believe that suppliers will ultimately just raise their prices to compensate for higher transaction costs over time. Spend Matters' own analysis at the time of Ariba's last major price increase was based on discussions with a range of buying organizations. A number of these companies planned to take select suppliers with high-dollar POs/invoices off the network because they are the ones who are hit hardest under the new pricing rules (these companies had the choice because they were CD customers -- SaaS customers do not have this flexibility).
After running the numbers for a larger buying organization transacting $500MM in annual volume using either Ariba Buyer, P2P or just the Ariba Supplier Network, we concluded that for the great majority of suppliers, the fee increases [and the fees themselves] are negligible. In fact, 70% of suppliers (as of the fall of 2010) would continue to transact for free, according to Ariba. However, high dollar volume transaction suppliers faced a significant increase under the new pricing model. Specifically, our analysis suggests that larger, financially healthy suppliers (with a low cost of capital) -- and with multiple trading relationships and revenue going through the Ariba network -- submitting fewer documents per annum are those that stand to disproportionately assume the costs of the network fee increases. Looking a this, we opined that "it could be argued that the new Ariba network fees place a larger burden on large suppliers to subsidize smaller ones, those most likely to leverage Ariba as a primary sales channel to win new business."
Under the current fee structure, as of the 2010 price increase, our analysis suggests that roughly 12% of transacting suppliers were hit by network fees (this was using one transacting relationship example). But large suppliers such as a Dell, Grainger, Staples transacting $1.5 million per year would pay $2,325 in transaction fees annually (versus $1,500 before the price increase). This number maxes out per trading relationship at $20,000 annually, which would represent $12,903,225 in volume (up from a cap of $10,000,000 or $1,500 in annual transaction-based fees). On the earnings call, Ariba hinted there might be room to raise this further. In this regard, Bob Calderoni suggested during the analyst Q/A period that:
I've always felt there's an opportunity to get a better yield than we currently do out of the network. I think today we have an effective yield of only about five basis points. Our pricing is 15 basis points, but it's free for some suppliers up to a certain level. So we got a net yield today of about five, maybe a little bit more than five basis points. The opportunity is certainly there to drive that yield up through business model changes, whether we change the basis points or we change some of the caps or some of the floors. I like to put some time in between those changes. And so I don't anticipate any changes in the near-term here, but that opportunity remains. And like we have in the past, you'll probably see, every 2-3 years, there'll be some tweak...whenever we do a model change, we tend to be above 30% [network growth]. So without a model change, we'll be similar to what you see today, high-20s, somewhere between the 20% and 30% range.
As Ariba debates fee increases -- an increase in 2013 would be within the 2-3 year window that Bob suggests in the above quote -- its competitors for network connectivity are increasingly providing identical transactional services at fixed (and sometimes free), volume-based prices (e.g., Basware, OB10, SAP/Crossgate/Hubwoo, Tradeshift) that buyers have the option of paying for suppliers in which they often receive a material discount for doing so. Moreover, some competing connectivity offerings are beginning to move further down the path embedding discounting programs as a core component of their offerings where for Ariba it is secondary.
It's our observation that the new generation of supply chain finance providers such as Taulia and Oxygen Finance have been far more successful at driving material adoption inside their early adopter customers as more established vendors (e.g., Harbor, Xign, Prime Revenue, Orbian) by taking new onboarding and discount management strategies (as measured on both a percentage of overall supplier basis as well as absolute dollars allocated for discount programs at these early accounts). For Ariba to justify any type of fee increase to suppliers, we believe they'll need to embed low APR early payment financing options at the core (which could easily pay for itself by allowing Ariba to maintain its margin while in fact getting rid of basic transaction-based fees, provided they played the model correctly).
Overall, it's clear that Ariba network fee increases are once again on the table for Ariba customers -- whether they occur in 2012, 2013 or 2014, they are definitely coming. If Ariba can succeed in wrapping new value around the supplier network for its larger transacting suppliers, perhaps these new fees will be accepted without protest, and without price increases on a SKU basis for buyers that would otherwise find themselves paying for them, one way or another, in their larger transacting relationships. Before any contract or renewal discussion, Spend Matters encourages all Ariba Buyer CD customers, P2P customers, Network customers and all prospects to fully understand the true costs of application fees as well as current and future supplier-paid network fees based on their spend profile. To be on the conservative side, we recommend that customers begin to model a network price increase into their analysis in Q3 2013 (regardless of contract periods, as Ariba has the right to increase supplier fees at anytime).