Procurement BPO: Seven Questions CFOs and CPOs Should Use to Vet Firms Before an RFP [PRO]

Yesterday I had the chance to connect with HfS Research’s Tony Filippone, a former procurement executive who has spent his share of time not only around complex categories and stakeholder (not to mention demand) management as a practitioner throughout almost all of his career, but is also an expert in the business process outsourcing (BPO) market, owing to his firm’s focus on it. In the discussion, we chatted about numerous things procurement, including the transformation of the procurement BPO market from one of fewer, larger deals to numerous, smaller transactions (at least to kick off relationships).

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