Services Procurement: Holding Managed Services Providers (MSPs) Accountable to a BPO-Based Standard (Part 1) [PRO]

Having examined the broader procurement BPO market in detail in recent years, we’ve seen a number of trends emerge among the leaders in the industry, few if any of which are being mirrored in the managed services providers world in the contingent labor and broader statement of work (SOW) areas, at least not consistently. Part of the reason for this is that many MSPs have long-standing relationships with their clients, often owning to the history of their staffing firm-based parent company (many MSPs work in either a stated vendor-neutral or non-vendor neutral manner even if they are part of a staffing firm’s based P&L, indirectly or directly).

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