This post is based on content contained in the Spend Matters Compass series paper: Avoiding “Dumb Ways to Die”: eProcurement and P2P Style Adoption Scenarios to Breathe Life into Implementations. The paper, authored by Spend Matters Chief Research Officer Pierre Mitchell and Jason Busch, is available for free download in our Spend Matters research library.
When it comes to optimizing the P2P experience, investing time up-front to find out what users are looking for in the first place is of the utmost importance.
If items or suppliers can't be found with keyword or attribute searching, then a good place to start is with spend categories to find preferred—or simply approved!—vendors by category. In one example, we have observed some companies that are explicitly mapping spend categories to P2P buy/pay channels and associated systems to "guide" users down the right channel. But how do you find the right spend category? You auto-classify the search when it happens. Zycus’s real-time auto classification has numerous strong supporting scenarios here.
Of course typical indirect goods and services is only one area where this can be applied. Wouldn't it be great if the power of a corporate travel-planning app (flexible UI, permissions, workflows, etc.) could be extended to other categories? Such capabilities might include guiding users to make the best decisions based on corporate policy as well as location (e.g., recommending restaurants based on GPS location, which then provide discounts back to the company). On the travel side, Rearden Commerce has dozens of strong scenarios to support this very example.
And don’t forget to think about the overall shopping experience, including the importance of cached information and integrated punch-out capabilities enhanced with in-solution comparisons. In addition, capabilities to support depth of comparisons, forward-looking intelligence, granularity of categorizations and pivoted searches across for common features can all help to maximize spend under management.
Read Part 1 and Part 2 of this series here. Or download the full paper, Avoiding “Dumb Ways to Die”: eProcurement and P2P Style Adoption Scenarios to Breathe Life into Implementations, in our research library immediately.