In Part 1 of this series, we laid out the challenges that practitioners face in getting more value from a complex procurement services market. To address these problems, it’s important that practitioners:
- Evaluate the spectrum of procurement services holistically to see how the sectors and the players are evolving individually and also collectively. SaaS providers are increasingly baking industry/category content into their products while consulting and BPO providers are similarly productizing reusable knowledge into lighter footprint service offerings.
- Have a market map to help evaluate the provider types and emerging trends. Doing so can help you actively participate in shaping the provider market rather than just accepting the current ‘menu choices’ of traditional service offerings.
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