Outsourcing – Key Recommendations for the “Delivery” Phase

We’re now into recommendations around the execution of outsourcing projects, dividing the recommendations into three sections – strategy, implementation (last week), and today, ongoing delivery.

See previous posts in this series here:

As we said last time, we can’t cover every aspect of outsourcing good practice here, and for many experienced procurement professionals, some of what follows may appear somewhat obvious. But we hope even readers in that category will find something of value.

Delivery Phase

Plan for due diligence processes and transition phase

Final due diligence can apply to both parties; it is important for the supplier to establish that everything is as described by the buyer pre-contract as well as vice versa. Doing this before signing the final contract can help avoid later arguments of the ‘you didn’t tell us about this’ nature! But don’t underestimate the transition resources needed; ‘business as usual’ has to continue while preparing for the hand-over.

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