A holistic supply market analysis and intelligence approach (i.e., not just siloed coverage of the various niches) to the entire procurement services market is critical to pick the right provider types/approaches before picking the right provider. So, a provider evaluation methodology should factor in the three previously mentioned dimensions of value [of the service mix per customer type], performance [against those tailored service requirements], and the associated mix of capabilities needed across the market segments (i.e. not just feature/function analysis of SaaS providers).
Spend Matters Solution Maps: Context and Segmenting the E-Sourcing Market [PRO]
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