This post originally appeared on Public Spend Forum.
In November, I shared the first five public sector procurement technology trends to watch out for in 2014. To recap, these were:
- eProcurement and e-invoicing (P2P) technology competition, pricing and business models heat up
- Big Data becomes a big opportunity
- Higher education takes sourcing and procurement more seriously than ever
- The financial and physical supply chains intersect
- Smarter sourcing tools and insight lead to better outcomes
Today, I’ll continue with our list of the top ten technology trends, closing with the final five. This list starts with a topic on the minds of many technology workers in government: avoiding another healthcare.gov situation. Our sixth trend to watch is that fallout from the healthcare.gov fiasco will place new emphasis on supplier performance management, specifically tracking the right sets of key performance indicators (KPIs) throughout the procurement and delivery lifecycle of large IT projects. There are obviously sourcing implications from the healthcare.gov IT failure, but from a trends to watch perspective, I believe that the most valuable learning to come out of the situation will be a greater emphasis on IT sourcing and vendor management centered on metrics-driven performance, which will include, no doubt, more checklists, benchmarks and value-based contract elements tied to achieving specific outcomes. This will require a new level of expertise and an openness to adopt private sector IT vendor management best practices, including the use of supplier performance management (SPM) tools for managing vendor performance and compliance.
The seventh trend to watch centers on supplier management initiatives providing new levels of transparency and visibility.
To read about the other trends, click here.