ZeroChaos: Threatening the MSP Status Quo (Part 1) [PRO]

We’re in the process of starting our research and due diligence efforts looking at ZeroChaos, a provider that’s well known yet probably a bit misunderstood by many, given its outsider approach and status in the managed services provider (MSP) and vendor management system (VMS) sector. While we’ll report back on ZeroChaos in more detail in the coming months, we could not wait to share some more details about ZeroChaos’ views and approaches to services procurement – nearly all of which are owed to its roots as an outsider relative to other MSPs that came out of the supply side of the staffing industry. By the numbers, ZeroChaos represents a material portion of today’s overall MSP market with over 100,000 workers managed and 8,000 suppliers in its current network – serving over 300 customers in total. ZeroChaos has a global footprint today, with over 35 percent of its business coming from outside North America – nearly all if it from the EMEA area (Asia, inclusive of India, is a growing market as well). The big transition point for ZeroChaos came in 2010, when it went from being held by its founder to receiving an equity investment by outside PE firm Snow Phipps. In this Spend Matters PRO research brief, Jason Busch, Managing Director of Spend Matters, looks at what ZeroChaos brings to the MSP and VMS sector.

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