Among the MSPs we have spoken to over the years, ZeroChaos most resembles in philosophy a traditional procurement BPO or consultancy with a more granular focus on the inputs and outputs of services cost – and on how to achieve not just compliance, but also savings. Spend Matters believes that its thinking is most likely to resonate with progressive procurement, finance, and supply chain leaders than those with a more HR mindset to the services supply chain. In Part 2 of this Spend Matters PRO research brief on ZeroChaos, Managing Director Jason Busch explores the company’s approach to SOW and project-based spending and offers summary recommendations on the provider’s capabilities and philosophy – while also suggesting what types of organizations are most likely to self-select the ZeroChaos approach over traditional, staffing-centric MSP models.
ZeroChaos: Threatening the MSP Status Quo (Part 2) [PRO]
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