Becoming a Smarter Services Customer – The Evolution of the Operations, Procurement and Sourcing Consulting Market (Part 3) [PRO]

In Part 3 of our series examining the evolution of operations, procurement and sourcing consulting, we turn our attention to maximizing value and becoming a smarter services customer. This topic is especially critical when practice utilization (percentage of hours billed as a percent of total available hours of employee bench capacity) is near all-time highs given the current market conditions where purse strings have been slightly loosened to execute the backlog of post-recession activities (e.g., ERP upgrade projects, procurement training, “souring wave n+1” activity, etc.). Previously in this series, Chief Research Officer Pierre Mitchell and Founder and Managing Director Jason Busch explored growth rates within firms, the battle for consulting talent, the rise of new practice areas as well as threats and opportunities for the sector.

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