Getting Smart on the Services Procurement Information Landscape

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The solution marketplace for services procurement is highly fragmented and is confusing to even expert practitioners and advisors. Given this, it is exceptionally important to become smart about your selections and the reality of actual capability vs. claimed, not to mention a provider’s ability to support process improvements across services supply chain needs. At times, expert industry analysts, managed services provider (MSP) thought leaders and consultants lack context and understanding outside of highly specialized areas to provide credible advice that spans the spectrum of buying and managing professional services.

Regardless of the challenge, companies must also remain flexible in what needs providers can accommodate and should demand spend visibility, benchmarks, contract management process, sourcing templates and overlays, outside-in analytics, best practice advisory services, etc., as part of any solutions they purchase. In such an immature market, the overall intelligence – outside of just functionality or managed services – that a provider can bring can be just as important as the underlying solution or service.

As for services partners, when you look to have an MSP partner support current (and future) requirements, make sure to start a dialogue to explore what the world looks like from their point of view – you should get many ideas and probably also discover better ways to work together through this engagement. Last, remember that MSPs as a rule are familiar with – and ready to use – any of the major VMS tools in the market. Use this to your advantage.

Please get in contact with our research team if you have any questions about the services procurement landscape. Spend Matters is one of the only media and research firms focused on covering the contingent workforce and services landscape from a holistic procurement lens. We would welcome your guidance as we expand our research agenda in the area.

This analysis is based on the Spend Matters research study, Applying Supply Chain Rigor to Contingent Workforce Management, which is available for limited period of time for free download in the Spend Matters research library.

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