What We Learned About Supplier Enablement From a Fortune 500 Food/Beverage Firm

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Every so often, we have a discussion with an organization and come away with page after page of insights. Such was the case with a recent interview with a P2P process owner at a large Fortune 500 food/beverage company that had worked with 2 different vendors (Taulia and Xign) over multiple years for supplier enablement and enrollment for connectivity, invoicing and planned trade-financing activity.

In our previous installments in this series (see here, here, here and here), we touched on the specific lessons, tips and secrets we came away with from the discussion. Today, we conclude with our top 3 takeaways:

  1. There is no substitute for previous experience and/or an experienced leader at the helm of this process – someone who has gone through a supplier onboarding and e-invoicing rollout in the past is invaluable. If there is no one internally that has this experience, make sure the solution provider has worked with companies that have a similar technical and business process landscape as yours, so that they come prepared with contextual best practices and recommendations for success.
  2. Everyone must be involved – procurement and A/P should think of themselves as orchestrating a multi-channel marketing campaign not only directly, but also through numerous channels and partners (internally, to get all departments aligned and externally, to get all supplier segments on-board). Supplier enablement doesn't just take a village. It takes a city!
  3. We must separate the “end game” – e.g., invoice discounting or supply chain finance – from the enrollment and onboarding process itself, given the importance of getting enablement right. This is not a “phase” but a project in and of itself.

 

What are your lessons learned from the supplier enablement and on-boarding process? Please don’t hesitate to get in contact – we’d love to hear your story.

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