New Purchasing Technology: Using Tools That Delight Rather Than Distract

Spend Matters welcomes this guest article by Vroozi.

As Spend Matters and Vroozi wrote in their jointly produced research paper Declaration of the New Purchasing: A Buying Manifesto:

Article 5: We will use what delights and surprises rather than what frustrates and creates confusion, latency or headache.

A swipe on an iPad or iPhone. A quick tap on an Android device. Hand gestures that hide or showcase different datasets we are working on. All of these examples pull us into using different systems and platforms through clever, delightful actions rather than frustration. We will gravitate toward devices/tools and software/apps that pull us in rather than push us away.”

Before smartphones, many mobile phone models required you to push big, bulky buttons in order to dictate an action on your phone’s screen. There were no touchscreen capabilities. There were few graphics. There were few bells – and even fewer whistles.

Today’s phones can render beautiful images from Internet sources and advanced digital cameras. They make it possible to voice chat, text chat and video chat. They can store vast amounts of music, video and photo files. Digital personal assistants can input or retrieve information from your phone for you, or they can search the web on your behalf.

Whether for the delight of gaming or for productivity tools, touchscreen functionality has made it easier to navigate your phone as smoothly and accurately as you like. BlackBerry, a pioneer of what has become the modern smartphone, was the first to proliferate the business sector, even if its slow adoption to the “smartscreen” helped to destroy its market share. Touch screens have also given way to advanced security features, whether in the form of PINs, gestures or fingerprint scanning.

Fingerprint scanning works to combine touchscreen capabilities with image recognition. As a fingerprint is unique to every individual, this security level can help to protect against stolen password information and other mobile fraud. Fingerprint scanning has also been incorporated into mobile procurement.

The technology we use in our personal lives continues to bleed more and more into the way we conduct our business. In our personal lives, we use the fingerprint scanning capabilities of our mobile phones to identify ourselves and unlock our phone. In New Purchasing, we can use fingerprint scanning capabilities to identify ourselves for approving or rejecting mobile procurement orders.

To put it another way, New Purchasing technology can help you to manage your spend for both your personal and business needs. Fingerprint scanning helps you to avoid confusion, latency or the headache of a login failure. Perhaps, you’re using fingerprint recognition to gain access to your bank account. Your smartphone’s banking apps can alert you to a low balance or an overdraft, just as your mobile procurement platform can alert you when you’re approaching spending limits or a proposal will put you over the mark.

Identifying who you are is certainly important on your smartphone, but so is your smartphone’s ability to identify where you are. The same GPS capabilities that help to give you directions or locate the nearest restaurants can also help you locate the nearest supplier and determine the cost of shipping to your base of operations.

With New Purchasing, now you can unlock your phone, identify yourself and be recognized for access to your own funds. You can also geo-synchronize your location, then request a driver to come pick you up and take you where you’d like to go – on to New Purchasing.

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