Design Thinking for Procurement: Supply Services in a Digital Value Chain

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Designing a large supply chain can be tricky. You'll need to be comprehensive, and Pierre Mitchell, chief research officer at Spend Matters, is here to walk you through it with this complimentary research brief, Design Thinking in Procurement: Re-imagined Supply Services in a Digital Value Chain, sponsored by Scanmarket.

An excerpt: "In the 1980s, General Motors learned a difficult lesson about technology when it copied Japanese auto manufacturers in their use of robotics — but didn’t copy anything else. Thinking that large capital investments in technology were the key element to the success of Japanese automotive supply chains, GM spent billions purchasing hundreds of industrial robots. Management claimed the increased automation would significantly boost productivity. Instead, the robots broke down and started painting themselves, breaking windshields and even welding doors shut at a Cadillac plant."

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