Lessons From KPMG Clients: When Procurement Strategy, Transformation, and Technology Intersect [PRO]

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Over the past few months, the Spend Matters team has had the chance to speak to a number of KPMG clients who used the consultancy in various capacities in and around procurement strategy, transformation and technology. The lessons learned point to the importance of not only selecting the right consulting partner for multiple initiatives but also, from a solution lens, understanding the levers a firm can pull to get the most from technology vendors during the technology deployment phase of a consulting relationship. This Spend Matters PRO brief offers a case analysis view of KPMG from the client perspective, including what it was like to engage the firm and key lessons learned from having KPMG implement and manage cloud-based procure-to-pay (P2P) deployments. These discussions continue to support our thesis that procurement organizations should never manage their own e-procurement deployments or let their selected technology vendor handle such efforts on their behalf — even if a technology vendor is more than capable of managing a deployment on paper.

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