Services procurement, with the exception of contingent workforce management (CWM), has evolved imperceptibly over the past 15 years. However, there are reasons to believe that it is about to change — or in terms of what procurement does, will need to change. Those reasons include the pressure to reduce cost of services and the effects of accelerating digitization. Still, without senior management support, additional funding and organizational development, the need to change may not be addressed, leaving gaps in enterprise performance, which more proactive, competitive companies could exploit.
In this first part of this PRO series, we will cover “The What” of services procurement — where we’ve gotten to today and where we seem to be heading. In subsequent installments, we will focus on the role of digitization and what changes procurement will be addressing as consumption and buying of services in different forms increases across enterprise organizations.