Online Work Intermediation Platforms: The Opportunities and Challenges in Mid-2016 [PRO]

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If you are an enterprise contingent workforce or services procurement practitioner, it’s almost certain that you have some awareness of the increasing role of state-of-the-art technology platforms in intermediating contingent work arrangements. You know today (whether because of Uber, or Upwork, or others) that technology-based platforms are being used to engage contingent workers, get work done and most often pay the workers — all through a single digital platform. But this awareness was not always the case. When analyst coverage of this subject started over four years ago, the emergence of work intermediation platforms was (for all intents and purposes) off the radar of practitioners, who were absorbed with program expansion, vendor management system (VMS) adoption, staff-augmentation cost and risk management and the increasing need to manage SOWs. All of these remain top priorities now, but practitioner mindshare has opened up for several reasons, such as the need to access and engage skilled talent in a time of shortages and the expanding popular awareness of freelance, gig and on-demand.

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