Coupa: Vendor Snapshot (Part 2) — Product Strengths and Weaknesses [PRO]

Coupa is gaining traction among spend management technology suite customers who want a streamlined deployment effort, a simplified user experience and the ability to capture, manage and influence indirect spend as a primary consideration as well as those businesses looking to augment purchasing with additional capabilities (e.g., invoicing) that are easy for end users. Compared with peers, intercepting users when they need to purchase something and processing spend of all types is where Coupa excels as a buying front-end for companies, which is different than just offering an e-procurement application — a key point we explore in this vendor snapshot series.

P2P is still very much a part of the Coupa experience. When it comes to corporate purchasing, Coupa focuses on delivering an “Amazon-like” experience for users. (Spend Matters would actually suggest that it delivers a better corporate buying experience than Amazon as a buying front-end, at least Amazon Business.) But as with other e-procurement providers, it brings a hidden back office component that provides procurement and finance organizations with significant compliance controls, oversight and related capabilities to manage and even guide buyers down specific paths (e.g., procuring a given item from a preferred supplier, and within budget) while making the overall buying experience almost as painless as shopping on a consumer site.

This Spend Matters PRO Vendor Snapshot explores Coupa’s product strengths and weaknesses, providing facts and expert analysis to help procurement organizations decide if they should shortlist the vendor. It also offers a critique (pros/cons) of the user interface. Later in this multi-part series we will offer a SWOT analysis, user selection guide, competitive alternatives and additional evaluation and selection considerations.

For full access to this PRO content: