Digital Technology and Contingent Workforce & Services: What You Need to Know

As Spend Matters readers know, we simply can’t stop writing (and talking) about contingent workforce and services (CW/S) and related topics. Just this year, Andrew Karpie, our research director of services and labor procurement, has written an obituary for the freelancer management system (FMS) and a post exploring different categories of work intermediation platforms (WIPs) — as well as posts on specific platforms and providers.

We also wrote about how the Washington Post is managing its contingent workforce and the CW/S providers that we’re keeping an eye on this year.

But the CW/S world is rapidly changing as new and truly disruptive technologies emerge and as the employer-employee relationship evolves.

FREE WEBINAR: 2017 CW/S Procurement Trends and Their Impact on You - register now!

The VMS Years

“For over 20 years, VMS has really been the exclusive, technology-based solution for contingent workforce and services procurement,” Karpie says. “But over the past several years, that has begun to change. New underlying technologies like cloud, data lakes and MongoDB, data analytics, algorithms, and artificial intelligence have started to give rise to new solutions to new problems (e.g., filling talent or skills gaps). Solutions like work intermediation platforms, self-sourcing, guided buying and others are now ready for prime time in 2017.”

How will this affect the average procurement practitioner? That is the topic to be covered on a webinar tomorrow (Wednesday, Feb. 22, at 12:30 p.m. CST), titled Contingent Workforce and Services (CW/S) Procurement: 2017 Tech Trends and Their Impact on You. We encourage our readers to tune in as Karpie and Spend Matters Founder Jason Busch break down CW/S technology trends and where they’re taking root.

Spend Matters analysts will look at the following trending technologies and their impact (high, moderate, minimal or still too early to be seen) on contingent workforce and services management:

  • Cloud (SaaS, PaaS, iPaaS)
  • Data management and business intelligence
  • Mobile platform
  • Analytics, artificial intelligence and machine learning
  • Open source software
  • User experience
  • Robotics
  • Blockchain
  • Internet of Things (IoT)

“To be sure, it's not the underlying technologies that really matter,” Karpie says. “It’s what they can do for you in the form of solutions. It was easy to be lulled into complacency or tunnel vision over many years, but it's definitely time to wake up and look around to learn what is happening.” Some of these trending technologies can, for example, lead to more cost savings, new talent sources and faster cycle times.

Looking to the Future

There are a number of trends and developments that deserve attention in 2017. Karpie and Busch will cover them in detail on tomorrow’s webinar, but in the meantime, here are a few:

  • Providers will continue to push their largely variant solutions into the market, with there being no standard solution categories as of yet.
  • More and more organizations will start or continue with pilots or limited adoption initiatives.
  • Most new solutions will remain in a developmental stage.

In addition, Karpie and Busch will discuss what the overarching architecture of CW/S solutions may look like five years from now, as well as the role of incumbent VMS providers. They will also explain in depth what practitioners need to do to respond successfully, from what resources to use in getting acquainted with new solutions to how to go about considering the business case.

With so many changes happening in the CW/S world, it is easy to miss something.

Join us on our Free Webinar tomorrow and stay up-to-date on all the major technological developments happening in the CW/S world.

Share on Procurious

Discuss this:

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.