The Future of the Procurement Technology User Experience: Smart Systems and Messaging, Chat and Collaboration (MCC) [PRO]

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It was not so long ago that nearly all vendors with strong user interfaces, at least for e-procurement, described the experience of those using their applications as “Amazon-like.” But in a matter of quarters, the bar for a best-in-class user experience has evolved materially. And the pace of acceleration will only continue.

Even today, “ease-of-use” is the ante — a strong user experience delivers much more. In the first installment in this series, we noted that for procurement technologies, the user experience “is extremely important these days. For better or worse, it is becoming the basis for many technology selections, as organizations are quickly realizing that user experience is the key to adoption.”

Further, “procurement teams are now becoming aware that the high-priced technology they acquire will only deliver an ROI if it gets used. And having acquired too much shelfware over time, many have decided that it’s better to settle for fewer features if the software is actually adopted.”

But what is a best-in-class user experience in 2017? And what will it be in 2020? In this two-part Spend Matters PRO brief, we delve into the evolution of the procurement technology UI, describing what users and technology buyers should now expect today and tomorrow from artificial intelligence (AI) smart systems, real-time messaging, chat and collaboration (MCC) frameworks, integrated dashboards and the latest in advanced mobile capability.

Don’t get left behind. And don’t let a technology provider fool you into thinking they necessarily are providing the latest and greatest capability today — or are taking full advantage of disruptive technologies as they plan their roadmaps for tomorrow.

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