Everything Procurement Should Know About Payments (Part 3): Challenges and Opportunities for Payment Operations [PRO]

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As anyone tasked with extending and integrating a procure-to-pay (P2P) system to fully support the second “P” has no doubt learned, corporate payment processes and systems are highly complex — perhaps even more so than transactional purchasing activities. This Spend Matters PRO series provides a procurement-centric introduction to the topic of payments, offering a look into the payments lifecycle and how it integrates with core P2P processes and workflows.

Earlier installments (see Part 1 and Part 2) explored the invoice-to-reconciliation process, internal and external parties involved in core payments workflow and P2P technology best practices. In Part 3, we turn our attention to the nitty-gritty of managing core payment operations, examining a full list of the challenges companies face in confronting payments today, as well as the financial and operational costs of managing payments sub-optimally. We also provide an overview of shared services environments for payment operations while also exploring the many challenges companies face in attempting to drive payment process and system centralization generally.

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