Author Archives: Simon Whatson, Efficio



Using Technology to Create a More User-Friendly Procurement Experience

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Procurement departments often cite a lack of engagement from the wider business as a key reason for why they can’t add more value to their organizations. Stakeholders progress workstreams and discussions with suppliers without involving procurement, goes the argument. This is certainly true in many cases, but why do non-procurement colleagues choose to take this approach? Evidence from a recent study conducted by Efficio shows that procurement is not only contemplating this question but believes it has a role to play in addressing the problem.

Using Technology to Develop Strategic Supplier Relationships

In Efficio's recent survey — “Procurement 2025: Is digital transformation driving more effective procurement?” — around two-thirds (64%) of respondents agreed that strategic supplier relationships will become increasingly important as companies look to achieve their future objectives — yet only half (52%) have formally selected their strategic suppliers. This gap indicates that while there is consensus on the value of the strategic supplier relationship, many companies have yet to define what a strategic supplier truly looks like for their organization, much less how technology can help to develop these relationships.

Ensuring a Positive Return on Technology Investment

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A recent Efficio survey of 225 procurement leaders found that technology is driving significant activity in their organizations. Indeed, 63% of survey respondents admitted to completely rethinking their procurement approach as a result of new technologies, while 78% believe digital transformation should be a boardroom priority. Transforming processes with technology was also the single most popular procurement objective in 2018, indicating the level of focus currently on digitalization.

The same survey revealed that 82% of organizations prefer to make better use of existing technologies before investing in new ones. This implies that the benefits of technology investments made to date are yet to be fully realized and that, so far, technology is failing to meet expectations. In our view, companies can take a number of steps to ensure they get the best return from their technology investments.