Author Archives: Spend Matters Analyst Team



Determine: What Makes It Great (Procure-to-Pay SolutionMap Analysis)

Determine offers a modular, adaptable procure-to-pay solution built on top of a powerful business rules engine and master data management platform.

Ideal for industries with unique processes and dynamic compliance requirements (e.g., healthcare, financial services), global firms with cross-border systems, and any organization that emphasizes total cost of ownership for software (inclusive for configuration, integration and deployment), Determine is a recommended fit for all five of Spend Matters’ Procure-to-Pay SolutionMap buying personas.

Determine has a substantial P2P user base in France and is adding customers in North America. Offering comparatively attractive pricing to both middle-market and Global 2000 organizations, Determine has capabilities that can also make it suitable for larger organizations with specialized procure-to-pay requirements.

As of September 2018, the Spend Matters SolutionMap contains functional and customer satisfaction benchmarks on more than 50 vendors within the procurement software market. But where does Determine stand out most in the competitive P2P sector, and why should this matter for procurement and finance organizations? Let’s dive into the P2P SolutionMap benchmark to find out where Determine is great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

SAP Ariba: What Makes It Great (E-Procurement SolutionMap Analysis)

It will likely come as no surprise that SAP Ariba is a top-ranked functional provider within the E-Procurement SolutionMap for Q3 2018. But among the 22 providers ranked in the latest e-procurement release, SAP Ariba stands apart from the pack in a number of key areas, showing demonstrated innovation in various e-procurement components and disruptive technologies that many other providers are placing less emphasis on, yet could be crucial in selection decisions.

As of September 2018, the Spend Matters SolutionMap contains functional and customer satisfaction benchmarks on over 50 providers within the procurement technology landscape. But where does SAP Ariba stand out most and help “set the bar” in e-procurement? And why should this matter for procurement and finance organizations? Let’s delve into the SolutionMap benchmark to find out where SAP Ariba is great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

SirionLabs: What Makes It Great (Contract Lifecycle Management SolutionMap Analysis)

Just when you thought the contract lifecycle management (CLM) software market fit within a neatly defined 2x2 graph, along comes a vendor that breaks the mold, offering top functional capabilities while also redefining exactly what a CLM provider is capable of.

Who is this vendor, you ask?

SirionLabs.

Although it is fully capable of competing in the “traditional” CLM sector, SirionLabs is a powerful, specialized CLM solution that organizations have used primarily to manage and optimize the performance of large, complex, often multi-year services contracts. The solution combines core CLM components with added supplier management capabilities, like  performance management, relationship management and risk management. And it works for contracts of all shapes and sizes, delivering Value Leader (upper right quadrant) performances across every CLM SolutionMap buying persona.

As of Q3 2018, Spend Matters SolutionMap consists of functional and customer satisfaction benchmarks on more than 50 vendors within the procurement, finance and legal software markets. To date, Spend Matters’ analysts have evaluated 13 providers in the contract lifecycle management software segment, including SirionLabs. But where does SirionLabs stand out most, and why should this matter to procurement and legal organizations? Let’s dive into the CLM SolutionMap benchmark to find out.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

What Makes It Great: The Scout RFP Customer Experience (Sourcing SolutionMap Analysis)

What if a procurement technology provider could build an entire market around usability and adoption rather than absolute feature/function capability alone, creating true evangelists within its customer base? Such an act has been done within e-procurement and procure-to-pay. Just ask Coupa. And it redefined an entire market, at least initially. Such was Coupa’s first act, before it focused on investing in functional leadership to complement best-in-class usability.

Scout RFP is following a similar path in the sourcing market. Its customer references and candid feedback from Spend Matters’ Q3 2018 Sourcing SolutionMap suggest it is not a typical provider but rather one that is redefining an entire market by focusing on customer adoption and the user experience. Like Coupa, it is creating a movement among procurement organizations. But where and how does Scout stand out in this competitive technology market with customers? Let’s dive into Spend Matters’ SolutionMap to find out what customers had to say.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief describes where it excels and concludes with a checklist for ideal customer scenarios in which procurement organizations should consider it.

E-Procurement Catalog Management and Search: Introduction and Tradeshift Analysis (Part 1)  

Most of the leading solution providers featured in the E-Procurement and Procure-to-Pay SolutionMaps can handle many of the nuances required of search and catalog management. For all of the gory details of what comprises catalog management and why it matters as part of an e-procurement system, we encourage PRO subscribers to start here:

Now that you know what catalog management comprises — and assuming you’ve read the “Just Coupa It” analysis of Coupa’s approach to search and catalog management with Aquiire and Simeno — we can explore how other solution providers approach this complex and nuanced area.

Based on insights gained from SolutionMap analysis, this series will explore how other leading providers approach search and catalog management. Today, we introduce the topic and share how Tradeshift, the first of Coupa’s peers that we’ll investigate in this series, tackles catalog management and business user search.

If you are currently using an e-procurement solution or considering purchasing a new technology, this is a critical series that will help you understand one of the most important functional “plumbing” elements within transactional purchasing and procure-to-pay, as well as what other capabilities top performers offer as part of their broader P2P environments. Read on!

With Coupa Taking Aquiire, Only 2 Specialists Left Standing (Updated 2018 E-Procurement Market Forecast and Competitive Sector Implications)

Coupa (cleverly) has been snapping up specialized technology in the e-procurement market to further enhance its capabilities (re: Simeno and Aquiire). In doing so, it has also acted as consolidator, reducing the available e-procurement supply market for both customers and competitors. In North America today (and globally, as far as we are aware), there are only two specialist independent e-procurement specialists remaining in the market: BuyerQuest and Vroozi.

Of course to this list you need to add a few folks in Europe — Wescale (which has not expressed interest in pursuing North American sales opportunities, at least with our clients), OpusCapita and Proactis. And lest we not forget larger providers such as Basware, Ivalua, Jaggaer, etc. (in addition to Oracle and SAP Ariba). But the non-suite, best-of-breed supply market for e-procurement, at least in North America, is getting very thin.

This two-part Spend Matters PRO analysis provides Spend Matters commentary on what Coupa’s acquisitive tendencies, in particular the purchase of Aquiire this week, might suggest for competitors and future competitors. Not to pat ourselves on the back, but continued sector M&A was a top prediction we suggested earlier in 2018.

The research brief begins by sharing our updated 2018 market forecast (CAGR, size, etc.) for e-procurement based on 1H 2018 activity. Then we provide commentary and analysis focusing on the implications of continued market consolidation for three segments of the competitive market: ERP providers that have not yet placed their best foot forward when it comes to e-procurement and procure-to-pay (including NetSuite/Oracle, Sage and Workday), Coupa suite competitors (e.g., Basware, Ivalua, Jaggaer, Oracle, SAP Ariba, etc.) and specialist providers (e.g., BuyerQuest, Vroozi, Wescale, etc.).

Part 2 of this analysis will provide a closer analysis of what Coupa’s increasing “post punch-out” product / IP arsenal (inclusive of Aquiire) might have on top e-procurement competitors when it comes to how customers actually look at and use these technologies — both during a software selection and when deploying/scaling e-procurement programs.

Upwork Enterprise: What Makes It Great (Independent Contract Workforce Analysis)

Coworks

Upwork, the well-known, global online freelancer marketplace, is increasingly becoming known for its Upwork Enterprise solution, a combination of technology and managed services designed to enable enterprises to source and engage freelance talent. Upwork Enterprise was recently evaluated in Spend Matters’ SolutionMap framework with the Independent Contract Workforce (ICW) enterprise solution category. The ICW solution segment is the most dynamic part of the contingent and workforce and services (CW/S) procurement technology market, which also includes the Temp Staffing (Vendor Management Systems/VMS) and Contract Services/Statement of Work solution segments.

Today’s ICW enterprise solutions — many originating, like Upwork, as online marketplaces — have their roots (or at least their impetus) in the so-called gig, freelance and peer-to-peer “economies” (the new world of Uber and Airbnb versus the establishment world of enterprise software applications inhabited for decades by providers like SAP and Oracle). Some of these “gig economy” solution providers have been clawing their way into larger enterprises with new technology platforms to allow those organizations to scale up their use of freelancers sourced through online platforms. This is what Upwork has been doing with Upwork Enterprise, which goes go market now as a combined managed services and technology solution (analogous, up to a point, of traditional managed service providers with their own VMS technology).

In the ICW solution segment, Upwork Enterprise is a unique solution that provides a set of functionality and services that organizations of any size can use to source, engage and pay remote, online freelancers and agencies from Upwork’s global marketplace. It provides clients with robust capabilities that includes management of SOW projects and the organization of preferred providers (freelancers/agencies) in private talent pools. And the value of the platform also is being amplified by a growing set of managed services and solution offerings.

Where does Upwork Enterprise fit into the burgeoning ICW market? As of September 2018, the Spend Matters SolutionMap contains functional and customer satisfaction benchmarks on over 50 providers within the procurement technology landscape, including six providers within the ICW segment. But where does Upwork Enterprise stand out most and help “set the bar” in for the ICW segment? And why should this matter for procurement and HR organizations? Let’s delve into the SolutionMap benchmark to find out where Upwork Enterprise is great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

Exari: What Makes It Great (Contract Lifecycle Management SolutionMap Analysis)

Exari is a top-ranked functional provider within the contract lifecycle management (CLM) SolutionMap for Q3 2018, offering superior support for procurement and legal organizations compared with suite-based providers. In certain areas, Exari sets the bar for overall CLM capability (e.g., analytics) among its best-of-breed peers. Moreover, Exari’s unique approach to contract clause modeling through its Universal Contract Model (UCM) standard and artificial-intelligence (AI) analysis of contracts make it stand out for legal organizations seeking best-in-class capabilities.

As of Q3 2018, the Spend Matters SolutionMap contains functional and customer satisfaction benchmarks on more than 50 different providers within the procurement technology, finance and legal landscape. To date, 13 providers have been rated in contract lifecycle management (CLM), including Exari. But where does Exari stand out most? Why should this matter for procurement and legal organizations? Let’s delve into the SolutionMap CLM benchmark to find out.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

Basware: What Makes It Great (Invoice-to-Pay SolutionMap Analysis)

invoice

Editor’s note: This “What Makes It Great” column is normally reserved for SolutionMap Insider Subscribers, but Basware has generously agreed to support access for readers who are not yet members.

The Spend Matters Invoice-to-Pay (I2P) SolutionMap is an amalgam of different markets. On the one hand, it includes capabilities that typically fit squarely into the e-invoicing box. But it also examines aspects of accounts payable automation and procure-to-pay systems (like supplier network connectivity), as well as the broader connectivity, collaboration and compliance components of these areas.

Within the I2P market, Basware is one of the top ranked SolutionMap providers for Q3 2018, delivering above-the-benchmark functional and customer reference scores. Basware also participates in SolutionMaps for E-Procurement and Procure-to-Pay (P2P), as well as offers broader source-to-pay capabilities through a partnership with Scanmarket. But the purpose of this analysis is to explore exactly how Basware stands out in a crowded invoice-to-pay field — an area where it shines, in fact.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

Scanmarket: What Makes It Great (Sourcing SolutionMap Analysis)

Editor’s note: This “What Makes It Great” column is normally reserved for SolutionMap Insider Subscribersbut Scanmarket has generously agreed to support access for readers who are not yet members.

The e-sourcing software market refuses to succumb to consolidation, providing significant choice to procurement organizations of all stripes, sizes, industries and operating geographies. Among these vendors, one of the most experienced in building technology to support both basic and complex RFX, negotiation and auctioning processes is Scanmarket. The closely held company today counts more than 300 global customers and delivers a broad set of capabilities, including integrated spend analytics, supplier management and contract management.

For customers, Scanmarket is a reasonably priced, best kept procurement secret that does not compromise on the e-sourcing fundamentals. But how does the provider stack up in this highly competitive technology market? On the surface, Scanmarket is one of the top performers in the Q3 2018 Sourcing SolutionMap for the Nimble buying persona, as well as a recommended fit across all five Sourcing SolutionMap buying personas. To understand where Scanmarket stands out — and why this matters for sourcing and category teams — let’s dive into the more than 100 fields that comprise the Sourcing benchmark and explore what makes Scanmarket great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

Coupa Sourcing: What Makes It Great (Sourcing SolutionMap Analysis)

As of Q3 2018, Spend Matters SolutionMap contains functional and customer satisfaction benchmarks on more than 50 different procurement software providers, 17 of which offer e-sourcing software. In the latest Q3 SolutionMap benchmark dataset, Coupa takes first place in Analyst scoring, aided not only by best-in-class sourcing optimization capabilities from its acquisition of Trade Extensions but also by other enhancements it has made throughout the sourcing lifecycle.

But where does Coupa stand out the most and “set the bar” across the more than 100 functional benchmarks that comprise the Sourcing SolutionMap? And why should this matter for sourcing and category teams? Let’s dive into the Sourcing SolutionMap benchmark to find out.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

GHX’s Purchase of Medical Columbus is a Blueprint for Global Expansion and Future Acquisitions

Although disruption may be a popular buzzword in boardrooms, one of the more striking features of business today — especially in healthcare — is the entrenchment of the established order. So, when a relative youngster like the Global Healthcare Exchange (GHX) quickly finds its way into “the club" (and is changing the way business is conducted), it's notable. Having successfully planted itself as a connector and enabler of business between increasingly supersized health systems and an even more powerful supply side, GHX has done just that.