Author Archives: Stefan Zorn



How to Fix the Services Procurement Machine: A New Operating Model for Procurement and its Stakeholders

Spend Matters welcomes this contributed content from Stefan Zorn, vice president of customer success at Globality

The services procurement machine is broken, that much is certain. In the sourcing of high-value, complex services, cost consciousness has dominated where quality should have lead. Compulsive risk avoidance has allowed larger suppliers to capture the services market, excluding expert small and mid-sized providers from the selection process. But these misplaced priorities are far from the only reason for malfunction. The machine also broke because it hasn’t kept up with the rapidly changing, real-time global economy.

The Services Procurement Machine is Broken — Here’s Why You Should Trade it in for a New Approach

Channel the original Apple Macintosh ad. Remember the people staring into the screen before our hero destroyed it? They weren’t just nameless faces in some Orwellian dystopia. They were procurement team members tasked with buying services. Category managers led astray by a misguided authoritarian philosophy. Call them part of the services procurement machine, if you will.