The Change Management Category

20 Questions to Ask Stakeholders Before Implementing Your New Procurement System [PRO]

Implementing new procurement technology is like implementing anything. There is a ton of change management involved, and if you don't get stakeholder input upfront, you are asking for trouble. This is especially true with modern procurement systems that can enable new practices on process redesigns that may be disruptive to the status quo. So, you need to get input from a myriad of stakeholders:

  • C-level versus lowest-level end users
  • Procurement users versus internal stakeholders and supplier stakeholders
  • Functional partners such as IT and finance who are “special” stakeholders because they are both spend owners and have a key role in the overall implementation
  • Visionary stakeholders looking to drive change versus stakeholders just wanting to keep their jobs and keeping efforts to a minimum
But what questions should you ask your stakeholders? Fear not. We have written a list of 20 key questions for you to consider.

You may be in procurement. Or you may be in IT. Or you can be a technology provider or consultant. Regardless, these 20 questions will help you tease out key requirements, intelligence and downstream barriers that you want to identify as early as possible. Just as spend influence is best done as early as possible, spend management transformation is also best informed as early as possible.

ADKAR: Procurement Change Management in 5 Letters [Plus+]

Change management is a seemingly "soft" topic that can have a highly adverse impact on hard ROI. If you need a practical framework for change management, Pierre Mitchell highly recommends ADKAR as a good default approach. In this post, he evaluates ADKAR in a procurement context and show it can be applied in a few different scenarios. The acronym stands for awareness of the need to change; desire to participate and support the change; knowledge of how to change (and what the change looks like); ability to implement the change on a day-to-day basis; and reinforcement to keep the change in place. Read on to see how ADKAR can be applied in a few example procurement scenarios.

Human Capital Innovation (Part 2): Innovative Enterprise Talent Solutions and Guiding Organizational Change

Leading contingent workforce and services procurement organizations have begun to adopt a new way of working. A new generation of technology-based solutions allows organizations to engage external talent, conduct projects with blended teams of internal and external workers, and share and accumulate actionable knowledge assets. But adoption of these technology-based solutions is easier said than done. In Part 2 of this series on human capital innovation, we explain how program leaders can catalyze organizational change to maximize the benefits of this new way of working.

Resolutions, E-Sourcing and You: How AGCO Stuck to its Transformation Goals

transformation

A few months into any new year, many people’s New Year’s resolutions start to unravel. Psychologists can offer numerous reasons why you have (yet again) failed to maintain that new diet, but when it comes down to it, there’s really one explanation: accountability. Whether you’re trying to cut carbs or make it to the gym, your chances of sticking to a new habit increase greatly if you don’t take on the challenge alone. In the business world, if you’re trying to get adoption of new approaches and tools, you may become dismayed when end users don’t adopt a new tool that you know will create value. In procurement, take the example of strategic sourcing. Many large organizations buy a new e-sourcing solution, but don’t get adoption. The reason? A shared tool doesn’t imply a shared commitment to continuous improvement.

Digital Transformation of Procurement: Lessons From The Hackett Group & Ivalua

digital

The Hackett Group and Ivalua presented a webinar this month on this year’s key procurement issues, and digital transformation stood out perhaps most of all. What does digital transformation really involve, and how can procurement get on board? The presenters explained that there are four main areas to look at, with the overarching one being improving the stakeholder experience.

Executive Q&A with Craig Reed, DuPont: To Run Faster, You’d Better Harness that Data

Craig Reed

Spend Matters conducted this interview with Craig Reed, global director for raw materials, energy and packaging at DuPont, during the Global Procurement Tech Summit. We thought practitioners would benefit from reading how a procurement leader at a Fortune 500 firm approaches his work. In this Q&A, Reed discusses the biggest challenges he faces in his role, hurdles to technology adoption and how his procurement group aligns itself with the rest of the business.

Tips for Preparing the Business (and IT) to Adopt E-Procurement: Usability, Tactics and ERP Considerations

e-procurement

Getting frontline users ready to adopt e-procurement systems consistently is a last-mile challenge that too few procurement organizations confront directly as a central piece of a procure-to-pay (P2P) rollout strategy. We should never assume that change management is something that “just happens” with business users (and suppliers), even if a new process or technology is inherently better, easier-to-use or faster than an older one. But how do you get front lines to really use tools consistently?

Figuring Out How to Use Data in Your Supply Chain? Work Backward

big data

Supply chain and procurement organizations are aware of the benefits data analytics can provide, but recent research has shown most companies lack a clear strategy on applying the data to make better business decisions. Often, organizations are bogged down in deciding exactly how and where to use supply chain data and how exactly it will provide value for the organization.

Applying a Change Management Method for Successful Technology Implementation

change of control clauses

The success of a new procurement technology adoption has a lot to do with the organization’s behavior. Getting members of a procurement organization onboard with the new technology and ensuring they are willing to change their daily habits and processes is key. But it can be a difficult task. We reached out to Barb Ardell ask her about her preferred method for working with companies trying to implement new procurement technology.

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User Adoption or Technology Innovation?

One could argue that users can put up with a poorly designed application if it allows them to accomplish their given task, especially if that task only happens once in a while. However, in this day of newer, faster and shinier, technology can become yesterday’s news if a user finds a better experience elsewhere. Here are a few keys to ensure that technology innovation will not just improve your software offering, but also help the end users it’s intended to serve.

Research Results: Improving the Alignment of Procurement and IT

IBM

In part 1 of this series, I discussed the rationale for the Procurement-IT research study that I’m running in conjunction with the Institute for Supply Management, in preparation for the upcoming Global Procurement Tech Summit in Baltimore March 14–16. For most readers of this blog, I don’t need to explain the importance of having Procurement and IT being aligned, but if you agree that outsourcing and digitization (especially in the cloud) will continue as major trends, it’s a foregone conclusion. But, let’s see what procurement practitioners have to say, based on the first 150 validated responses in our data set, which is over 200 and growing.

Technology Implementation – Lessons From the Highway

Spend Matters welcomes this guest post by Santosh Reddy, of GEP.

Being a consultant, I travel quite frequently and, weather permitting, prefer to drive to my client’s location over taking a flight. I’ve clocked well over 15,000 miles in the last 12 months. But as much as I like driving, it does get boring, and I make up for it by observing driver behavior and drawing analogies. This article is a collection of a few such lessons I learned drawing these analogies.