
What’s your current Uber rating as a passenger? Probably in the 4.5–5 range, right? Most people I know confirm that range. Indeed, my friends and I once compared scores when Uber first granted passengers the ability to see their ratings. We went around the room: 4.9, 5.0, another 5, 4.8, and some ridicule for the guy at 4.6. Now imagine my horror when I was greeted with a paltry, miserable Uber rating of 4.2. An outlier, for sure, but I assumed it wasn’t all that bad. Still, the low score was vexing. I had to figure out what had cut me down so far.