The Managed Services Category

Supplier Diversity Success Story: How an MBE Partnership Won a $100M+ Contract

As a procurement professional, I’m primarily tasked with identifying the best ways to utilize our spend and influence to as to create the maximum advantage for my organization. Obviously, this is extremely valuable for the company but can sometimes leave me feeling a bit uninspired. As a purchases manager at a global consumer products company, I was known to say to my closest colleagues, “It’s just soap and toilet paper. We are not changing the world.”

However, several years ago I was presented with a rare chance to make a difference in a way that was highly meaningful for me. I may not have realized it at the time, but I was fortunate to work in an organization that called out supplier diversity as a critical factor in its business strategy. A category plan couldn’t be written that didn’t include a supplier diversity component, and an RFP or business award couldn’t be made without addressing how we will reach our diversity targets.

Sponsored Article

Disruptive Technologies Are Driving New Supply Chain Transformation Initiatives

Spend Matters welcomes this sponsored article from Mark Morley, director of strategic product marketing at OpenText.

Over the past decade, CIOs around the world have been mainly focused on deploying complex IT projects such as ERP and CRM environments. These projects have high visibility with corporate boards as they are high budget, high in resource requirements and high in expectations.

Things have changed considerably today, as CIOs wrestle with new types of networks; new disruptive technologies such as wearable devices, 3D printers, advanced robotics, drone based services and the Internet of Things (IoT); and new types of structured and unstructured information coming off of these devices. The digital world is certainly becoming more complex.

Managed Services and Connectivity Vs. Software and Networks

Evaluating a comprehensive business solution can be tricky, especially when the organization is evaluating just software capabilities — which is to say “features and functionalities” — but the provider brings more than this alone. For example, it can be difficult to do apples-to-apples sourcing comparisons when considering the types of value-added services that a solution provider can offer (by itself or a third party) to complement or strengthen its own technological solution.

Pricing Trends: VMS and MSP Pricing and Trends for SOW Programs [PRO]

Tradeshift Baiwang

This fall, Spend Matters is conducting a survey of overall vendor management system (VMS) pricing trends in the market. But in the meantime, we thought it would be useful to share a joint perspective with an industry expert specifically around VMS and managed services provider (MSP) pricing and business model trends for supporting statement of work (SOW) programs. As SOWs become a larger percentage of typical services procurement expenditure in more mature procurement organizations — and as specialized technology and managed services offering continue to develop to support these programs on an end-to-end lifecycle basis — it is becoming increasingly important to think about managing these efforts in a dedicated manner. This Spend Matters PRO analysis provides insight into how procurement organizations can more effectively engage VMS and MSP providers in support of their requirements based on current pricing and business model trends,including supplier-funded models.

Sponsored Article

Outsourced Services: The Next Big Challenge

Spend Matters welcomes this sponsored article from John Dreyer, CEO of The Shelby Group.

In the delivery of complex outsourced services, there is often a disconnect between the prices negotiated during the procurement phase and the actual costs of what is delivered over the term of the contract.

Reimagining the Future of The Vendor Management System

VMS

Andrew Karpie and I have spent the past two days at Beeline’s customer event, speaking with dozens of people from all sides of the market — consultants, MSPs, customers and, of course, Beeline’s team, including a number of product managers. Andrew also attended IQNavigator’s customer conference the week before. At both events, a number of people we spoke with suggested how much they’d like to see greater coverage around the vendor management system (VMS) market.

Beeline Conference 2016 Kicks Off: A VMS Grows Up

2016 Beeline Conference

Andrew Karpie and I are down in Fort Lauderdale, Florida, for the 2016 Beeline Conference, an event that has grown up considerably over the years. There are 137 people in attendance this year, including, as Beeline shared, more than 60 customer organizations and more than 40 partners. The last time I attended a Beeline event, in 2014, it was nearly half the size. But the numbers alone only tell part of the story.

Selecting and Working With an MRO Service Provider: A Conversation with Michael Croasdale (Part 2)

MRO as a service

When it comes to managing maintenance, repair and operations (MRO), involving an MRO service provider can be key. But how should procurement organizations go about selecting an MRO service provider, and how does the organization show value in working with a third party? Michael Croasdale, senior project manager at Source One Management Services, LLC, a procurement service provider based in Pennsylvania, shares his insights on these questions.

How Procurement Can Tackle MRO Effectively: A Conversation with Michael Croasdale (Part 1)

MRO as a service

Maintenance, repair and operations (MRO) is a critical part of the supply chain. Unfortunately, it is also an often overlooked business function. To gain a better understanding of MRO, we reached out to one expert in the area: Michael Croasdale, senior project manager at Source One Management Services, LLC, a procurement service provider based in Pennsylvania. Croasdale, 26, was recently recognized among the winners of the Institute of Supply Management and ThomasNet 30 Under 30 Rising Supply Chain Stars Recognition Program.

Next-Generation Supply Chains Will be MRO-Powered: The Value of MRO as a Service (Part 4) [Plus+]

MRO as a service

Maintenance, repair and operation (MRO) is not just about managing parts to keep things working. It's about managing assets that have an impact on organizational performance. When you get down to it, the entire procurement function is about managing assets for organizational performance. Just replace the word “asset” with the word “resource” and consider a definition for supply management used by the Institute for Supply Management: the identification, acquisition, access, positioning and management of resources and related capabilities the organization needs in the attainment of its strategic objectives. Machines, spares, facilities, trucks, IT equipment and other items are clearly assets, but direct materials and purchased finished goods are also assets. Indirect materials, such as pencils, papers and laptops for the data crunchers, are assets. So are key employees and the IP they create. The bottom line is that as physical assets increasingly get wrapped with sensors and software, they can become much more valuable.

Next-Generation Opportunities from Modern MRO Management Platforms: The Value of MRO as a Service (Part 3)

MRO as a service

The benefits of MRO go well beyond the inventory management, spend under management and efficiency savings discussed in our last post. While this is substantial for many organizations, it’s not an exhaustive list of the benefits that an organization can realize in treating the MRO supply chain strategically. By intelligently embedding an MRO-as-a-service provider into the procurement and supply chain operating model, you can build an agile supply organization that flexes and grows with the business.

Unpacking and Applying the Value Streams of this Model: MRO-as-a-Service (Part 2)

MRO as a Service

In part 1 of this series, we described the huge opportunity that procurement organizations and supply chain organizations can bring to their MRO supply chain if they work together to go after a larger prize than just better managing a tool crib, implementing a simple e-procurement system and connecting to a large distributor. We also described how managed service provider models that work in the product supply chain (and in other domains such as cloud computing, contingent labor management and so on) are also just as attractive in the MRO supply chain. In this installment, we’ll dive into some details about the potential value of such a managed service model, whether you do it yourself as a highly sophisticated organization or look to a third party if you are a bit further back in the maturity curve.