The Managed Services Category

The Contingent Workforce and Services (CW/S) Insider’s Hot List: January 2019 (Special Focus Edition on Services) [Plus+]

Welcome to the January 2019 edition of Spend Matters’ monthly feature “The Contingent Workforce and Services (CW/S) Insider’s Hot List,” available to PLUS and PRO subscribers. For those new to the Hot List, each edition covers the prior month’s important or interesting technology and innovation developments within the CW/S space, where change may be accelerating or at least becoming more pervasive.

This edition also marks the first 12 months of Hot List coverage, launched in the February 2018 inaugural edition (and covering January 2018). Our goal was to show that under the surface of the obtuse, clinical label of “contingent workforce and services” (CW/S) was a hotbed of technologically driven innovation. We sought to set the record straight, perhaps turn a few heads (maybe even provoke a double-take) and possibly prevent some unwary practitioners from getting burned. Hopefully we have fulfilled our promise.

To mark the first anniversary of the Hot List series, this month we will leave the usual format behind and seek a glimpse of the CW/S elephant in the room: complex services spend.

The real features of this spend category have (strangely enough) been obscured in the shadow cast by contingent workforce. And while there has been lots of talk about SOW spend in the CW/S world, in reality, that’s been a little bit like lighting a match in the dark to survey the full enormity of the elephant (possibly only seeing a foot or a tusk).

With that, we will now begin our safari, turn our searchlight toward the relatively unexplored territory of services spend and wrestle with questions like: What is it? How is it being addressed in different sectors? Is there a pattern emerging that may mean more and more effective ways for businesses to source and manage complex services?

ADP and the Future of Work (Part 3) — Strategy Explanation [PRO]

In Part 1 of this Spend Matters PRO series, we summarized ADP’s business characteristics, its market and financial strength, and its increased investment in innovation R&D as a backdrop and foundation for the pursuit of its future-of-work strategy. In Part 2, we examined the significant technology developments and recent strategic acquisitions that make up key execution components of the strategy. In this third installment of this series, we will step back and provide our perspective on ADP’s future-of-work strategy, both our view of what it is and what it may mean in a broader industry context.

Sponsored Article

Rethinking the MSP Model: From Sourcing to Success

Spend Matters welcomes this sponsored article from Michael Werblun, chief executive at ZeroChaos.

MSPs have evolved as client expectations, industry advancements, technology innovations and new sourcing channels are changing the way organizations do business.

Traditionally, MSPs were narrowly defined due to the type of work that was outsourced. At that time, organizations had very distinct criteria on which they measured providers. It was all about managing hourly labor, sourcing talent, and performance. Fast-forward to today’s landscape – after nearly two decades into formal contingent workforce management (CWM) programs and MSPs – and it’s clear that the contingent workforce has changed, and resources are different and more readily available than they were in the past.

Supplier Diversity Success Story: How an MBE Partnership Won a $100M+ Contract

As a procurement professional, I’m primarily tasked with identifying the best ways to utilize our spend and influence to as to create the maximum advantage for my organization. Obviously, this is extremely valuable for the company but can sometimes leave me feeling a bit uninspired. As a purchases manager at a global consumer products company, I was known to say to my closest colleagues, “It’s just soap and toilet paper. We are not changing the world.”

However, several years ago I was presented with a rare chance to make a difference in a way that was highly meaningful for me. I may not have realized it at the time, but I was fortunate to work in an organization that called out supplier diversity as a critical factor in its business strategy. A category plan couldn’t be written that didn’t include a supplier diversity component, and an RFP or business award couldn’t be made without addressing how we will reach our diversity targets.

Sponsored Article

Disruptive Technologies Are Driving New Supply Chain Transformation Initiatives

Spend Matters welcomes this sponsored article from Mark Morley, director of strategic product marketing at OpenText.

Over the past decade, CIOs around the world have been mainly focused on deploying complex IT projects such as ERP and CRM environments. These projects have high visibility with corporate boards as they are high budget, high in resource requirements and high in expectations.

Things have changed considerably today, as CIOs wrestle with new types of networks; new disruptive technologies such as wearable devices, 3D printers, advanced robotics, drone based services and the Internet of Things (IoT); and new types of structured and unstructured information coming off of these devices. The digital world is certainly becoming more complex.

Managed Services and Connectivity Vs. Software and Networks

Evaluating a comprehensive business solution can be tricky, especially when the organization is evaluating just software capabilities — which is to say “features and functionalities” — but the provider brings more than this alone. For example, it can be difficult to do apples-to-apples sourcing comparisons when considering the types of value-added services that a solution provider can offer (by itself or a third party) to complement or strengthen its own technological solution.

Pricing Trends: VMS and MSP Pricing and Trends for SOW Programs [PRO]

Tradeshift Baiwang

This fall, Spend Matters is conducting a survey of overall vendor management system (VMS) pricing trends in the market. But in the meantime, we thought it would be useful to share a joint perspective with an industry expert specifically around VMS and managed services provider (MSP) pricing and business model trends for supporting statement of work (SOW) programs. As SOWs become a larger percentage of typical services procurement expenditure in more mature procurement organizations — and as specialized technology and managed services offering continue to develop to support these programs on an end-to-end lifecycle basis — it is becoming increasingly important to think about managing these efforts in a dedicated manner. This Spend Matters PRO analysis provides insight into how procurement organizations can more effectively engage VMS and MSP providers in support of their requirements based on current pricing and business model trends,including supplier-funded models.

Sponsored Article

Outsourced Services: The Next Big Challenge

Spend Matters welcomes this sponsored article from John Dreyer, CEO of The Shelby Group.

In the delivery of complex outsourced services, there is often a disconnect between the prices negotiated during the procurement phase and the actual costs of what is delivered over the term of the contract.

Reimagining the Future of The Vendor Management System

VMS

Andrew Karpie and I have spent the past two days at Beeline’s customer event, speaking with dozens of people from all sides of the market — consultants, MSPs, customers and, of course, Beeline’s team, including a number of product managers. Andrew also attended IQNavigator’s customer conference the week before. At both events, a number of people we spoke with suggested how much they’d like to see greater coverage around the vendor management system (VMS) market.

Beeline Conference 2016 Kicks Off: A VMS Grows Up

2016 Beeline Conference

Andrew Karpie and I are down in Fort Lauderdale, Florida, for the 2016 Beeline Conference, an event that has grown up considerably over the years. There are 137 people in attendance this year, including, as Beeline shared, more than 60 customer organizations and more than 40 partners. The last time I attended a Beeline event, in 2014, it was nearly half the size. But the numbers alone only tell part of the story.

Selecting and Working With an MRO Service Provider: A Conversation with Michael Croasdale (Part 2)

MRO as a service

When it comes to managing maintenance, repair and operations (MRO), involving an MRO service provider can be key. But how should procurement organizations go about selecting an MRO service provider, and how does the organization show value in working with a third party? Michael Croasdale, senior project manager at Source One Management Services, LLC, a procurement service provider based in Pennsylvania, shares his insights on these questions.

How Procurement Can Tackle MRO Effectively: A Conversation with Michael Croasdale (Part 1)

MRO as a service

Maintenance, repair and operations (MRO) is a critical part of the supply chain. Unfortunately, it is also an often overlooked business function. To gain a better understanding of MRO, we reached out to one expert in the area: Michael Croasdale, senior project manager at Source One Management Services, LLC, a procurement service provider based in Pennsylvania. Croasdale, 26, was recently recognized among the winners of the Institute of Supply Management and ThomasNet 30 Under 30 Rising Supply Chain Stars Recognition Program.