The Spend Management Category

The SpendHQ Customer Experience: What Makes It Great (Spend and Procurement Analytics SolutionMap Analysis)

data analytics

Editor’s note: This “What Makes It Great” column is normally reserved for SolutionMap Insider Subscribersbut SpendHQ has generously agreed to support access for readers who are not yet members.

Spend and procurement analytics solutions are fundamentally  designed for business users rather than IT organizations — or should be. Why? Because procurement is their master.

But all too often, IT-led business intelligence initiatives — or spend analytics solutions built on the premise of BI-centric reports rather than a design-centric philosophy around procurement and category management needs — end up becoming the vehicle by which an organization looks at its spend and supplier data. The result? Some of the most salient potential insights go unfound.

SpendHQ, a solution built “by procurement and for procurement users,” takes a different approach entirely to the spend analytics process and the presentation of spend and category intelligence. This is reflected in what its customers have to say about its solution and how their experience compares to users of more traditional, BI-centric spend analytics.

As of December 2018, the Spend Matters SolutionMap contains functional and customer satisfaction benchmarks on more than 50 providers within the procurement technology landscape. But where does SpendHQ stand out most and help “set the bar” in spend analytics from a customer-ratings perspective, and why should this matter for procurement and finance organizations?

Let’s delve into the SolutionMap benchmark to find out where SpendHQ is great, sharing both customer anecdotes and ratings.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

Uncovering the ROI of E-Procurement

We understand that to justify the spend of an e-procurement system, every organization must first show the expected return on investment. To help uncover potential ROI for your organization, check out this e-procurement ROI calculator here, and read the City of Philadelphia case study.

Jaggaer ONE Is Released, Giving the Spend Management Provider a Unified Platform

After 15 months of developing its unified spend management solution, Jaggaer on Tuesday announced the release of Jaggaer ONE, which it called the “cornerstone” of its suite. “Jaggaer ONE represents the next stage in the evolution of our company and is the most complete business-to-business spend management offering available globally,” said Jaggaer CEO Robert Bonavito, in a press release.

Procurement Software Provider Xeeva Gets Another Patent to ‘Enrich’ Spend Data

contingent workforce

Xeeva, a provider of procurement and sourcing software, received another patent related to data management that uses artificial intelligence, the Michigan-based company said in a recent announcement. “The patent incorporates functionality for rapidly enriching data records to improve both quality and consistency,” the announcement said. With the increased digitalization of all businesses and the added use of connected  devices like the internet of things (IoT), more data is produced than ever, and businesses are having to find solutions that can make sense of it all.

How Technology Aids Visibility into the Supply Chain

digital business transformation

Spend Matters welcomes this guest post from Graham Kelly, PrimeRevenue’s chief revenue officer.

Gone are the days when CFOs created value solely by spending time on traditional finance activities. Today’s finance executives are involved in a range of strategy-related activities that help set their companies apart in the digital economy.

According to a recent McKinsey Global Survey, this includes setting overall corporate strategy, devising pricing plans and collaborating on digitization, analytics and talent-management initiatives.

Winning in all these areas requires technology that delivers a massive amount of connected data. But, how do you compile and use data constructively to deliver transformative results?

Certify, a T&E Veteran, Launches a Procure-to-Pay Solution

Known for its travel-and-expense software solution, Certify on Thursday announced that it is launching a procure-to-pay product. The new cloud-based P2P product is called Certify Purchasing and is billed as a way to automate key accounts payable tasks like requisitions and vendor payments. The SaaS-offering works with desktop and mobile devices, Certify said. CEO Robert Neveu said the move builds on the company’s travel-and-expense experience.

A Look at Barclaycard’s Virtual Card for Coupa’s Business Spend Management Platform

Small Business Credit

Last year, Coupa unveiled its vision for business spend management (BSM), and it added products throughout the year. One of those was a virtual credit card with international reach that’s from Barclaycard, a Coupa partner. We recently caught up with Barclaycard to get a look at the offering and find out more about the deal. In an interview, Barclaycard's Rob Tuckwell walked us through the partnership and talked about how the card works. Spend Matters UK/Europe recently caught up with Barclaycard to get a look at the offering and find out more about the deal. In an interview, Barclaycard Rob Tuckwell walked us through the partnership and talked about how the card works.

Tuckwell, the director of partnerships & B2B at Barclaycard Commercial Payments, said the first thing to know is that this service shouldn’t be confused with P-cards, the physical cards used for procurement purchasing. He said Coupa is using virtual cards that generate a one-time credit card number that’s specific to the purchase order, not a person — allowing greater control and reconciliation benefits.

“This is a much more efficient way of dealing with high-volume, low-value, and one-off suppliers,” he said.

ERP vs. Best-in-Class Spend Management Solutions: Making the Tough Choice

Spend Matters welcomes this guest post from RiseNow Managing Partner Matt Stewart.

With an endless list of options in the procurement software space, how is it possible to choose between spend management solutions like Ariba, Basware, Coupa and Jaggaer? Should you even consider such options when your existing enterprise resource planning (ERP) system is capable of handling basic spend management needs?

If you’re reading this, you’ve likely considered or are considering whether best-in-class source-to-pay (S2P)/procure-to-pay (P2P) solutions are worth your time, money and effort. You’ve probably wondered how the benefits compare between the solutions, whether one far exceeds another in ROI, what is best for your end users and suppliers, and if the rate of adoption is greater with one solution over another.

This story offers a few good places to start when determining whether your ERP provider or a best-in-class spend management solution is best for your organization.

Maverick Spend Has a Perception Problem — on Its Causes and Its Solutions

Many of the most effective ways to curb maverick spend — like using e-procurement tools with approved supplier catalogs or better contract management tools integrated into the buying process — still have not been implemented by more than half of most organizations, a survey by The Hackett Group found. And it found that perceptions of the causes and solutions for maverick spend can vary depending on a worker’s role.

Procure-to-pay technology provider Basware used the research for its study, “Perception and Reality: A Report on Maverick Spend,” which examined the practice of making purchases outside the compliant procurement process. Maverick spending can take many forms, including purchases made outside a preferred channel or supplier, or those that do not follow contract terms and miss out on negotiated savings. Some of the rogue purchases happen because employees or their managers consider the transaction to be too small to matter.

Category management survey offers benchmarking in exchange for your time, insight

The category management experts at Future Purchasing have a request and an offer as they prepare their global 2018 benchmarking survey. People in procurement can give feedback to help take the pulse of the industry, and they’ll get a copy of the survey and benchmarking feedback for their company. The survey drills deep into current category management usage and patterns, and it gives CPOs and category managers concrete evidence of what works — and what doesn’t. Now, there are just four weeks left before access to the survey closes, and 10 minutes of your time is needed to give your input.

Coupa vs. Hiperos: Supplier Management Head-to-Head Comparison

With news this week that Coupa is buying Hiperos, it’s time for a head-to-head comparison. The providers could not be more different in the pragmatic application of their supplier management technology to solving different procurement challenges. But on paper, both providers offer broad-based supplier management capability. And both deliver functional capability that (usually) meets or exceeds the functional benchmark for each of the areas that make up Spend Matters’ Q4 2018 Supplier Relationship Management and Risk SoultionMap. Join us in this unfiltered SolutionMap results analysis from our Q4 2018 dataset, along with the commentary of the Spend Matters analyst team. These head-to-head columns share the insights of each quarterly SolutionMap report for SolutionMap Insider Subscribers, providing unique comparative cuts of SolutionMap benchmark data along with the trademark quips that Spend Matters was better known for in its early years. So buckle your seat belt, prepare for some real data and expect a few sparks to fly as we pit Coupa and Hiperos against each other in the supplier management evaluation ring to understand where each provider is the most appropriate fit.

Not yet an Insider member? Here’s a preview: In a majority of supplier management categories which include master data management (MDM), supplier information management (SIM), supplier portal, supplier initiative management, technology, configurability and services — Coupa convincingly comes out on top. But Hiperos shines in specific areas that make it an ideal fit to enable specific supplier and third-party compliance and risk management scenarios.

Overall, the results suggest that the right solution will vary based on different organizational requirements. You’ll get no argument from us that supplier management selection processes will reward procurement organizations that tailor provider selection to their specific needs. But despite this (needed) debate, the Spend Matters team sees how combining these two solutions offers the potential for the proverbial — yet often elusive — “1+1 = 3” in M&A by enabling procurement, IT, finance and other teams to work together to manage their collective supply base while reducing overall risk. As we’ve noted before, “Using a holistic approach to managing suppliers and spend can shine a proactive light on vulnerabilities, while reducing risk and protecting brand reputation.”

But how will each product enable this? Let’s dig in and put Coupa and Hiperos supplier management capabilities head-to-head.

Coupa buying Hiperos: Acquisition Facts, Analysis and Insight [PRO]

Just this morning Coupa announced it was acquiring Hiperos as a carve-out transaction from Opus, which previously owned the supplier management, compliance and risk management solution provider. This Spend Matters PRO analysis provides background and quick facts on Hiperos. It also offers analysis and insight on what the transaction brings to Coupa from a capability perspective and attempts to answer the question: Why Hiperos?

Subsequent Spend Matters subscription briefs (PRO and SolutionMap Insider) will provide insight and analysis of the transaction by exploring the competitive implications of the acquisition for the supplier management and compliance market, offering additional customer insight and recommendations and providing a “Head-to-Head” analysis of Coupa and Hiperos from a supplier-management capability perspective.

Read this briefing to find out more about what Coupa is getting and possible reasons behind the Hiperos deal.