The Survey Category

CSR Update: Corporate Social Responsibility Can Lead Customers to Spend More, Study Says

BuyerQuest

Consumers are hungry for more information of all kinds when it comes to corporate social responsibility practices, and many are willing to pay more to companies that can provide it, according to a report in the Manufacturing and Service Operations Management Journal. The study, "Supply Chain Visibility and Social Responsibility: Investigating Consumers’ Behaviors and Motives," identified a strong preference among at least 70% of consumers for advertisements with more precise information about corporate social responsibility (CSR) activities compared to ones with vague information if the price did not change.

B2C E-Commerce Has Some Lessons for B2B Platforms Being Built, Report Finds

As B2B e-commerce platforms try to match the level of maturity found in B2C systems, a recent report takes a snapshot of how CEOs, chief digital officers and innovation executives are investing in technology, which innovation they’re pursuing and how they’re making those decisions.

In addition to that benchmarking aspect, a trend emerges in how B2B customers want their online shopping experience to be — and they want many of the same bells and whistles that consumers get when using B2C marketplaces online.

The survey found that technology that can seem cold or off-putting — like artificial intelligence (AI) or machine learning (ML) — is actually playing a role in connecting people and the products or brands they want.

Category management survey offers benchmarking in exchange for your time, insight

The category management experts at Future Purchasing have a request and an offer as they prepare their global 2018 benchmarking survey. People in procurement can give feedback to help take the pulse of the industry, and they’ll get a copy of the survey and benchmarking feedback for their company. The survey drills deep into current category management usage and patterns, and it gives CPOs and category managers concrete evidence of what works — and what doesn’t. Now, there are just four weeks left before access to the survey closes, and 10 minutes of your time is needed to give your input.

Study: Conflict gold from Africa may be in U.S. markets, passing through major companies

An October 2018 study released by a watchdog group that focuses on Africa has highlighted concerns that gold mined from conflict areas in the Democratic Republic of Congo (DRC) is making its way into international markets and becoming integrated in the supply chains of major U.S. companies. Documents reviewed and interviews carried out by The Sentry, a team of policy experts and financial auditors co-founded by George Clooney, raise concerns that the corporate network controlled by Belgian tycoon Alain Goetz, director at the Belgian gold refinery Tony Goetz N.V., has refined illegally smuggled conflict gold from eastern DRC at the African Gold Refinery (AGR) in Uganda and subsequently exported it through a series of companies to the U.S. and Europe. The study lists companies like Amazon, General Electric and Sony as possibly being ones that conflict gold may have been sold to.

Once You’re in the Cloud, Managing Cloud Costs Can Be a Challenge, Report Says

A couple of years ago, organizations raced to catch up and understand cloud computing and formulate strategies for adopting cloud services. Now, according to a new report, the problem isn’t so much cloud adoption, it’s managing the cloud. Organizations that made the switch are finding new problems they didn’t foresee, leading to cost overruns and exposing disconnects between levels of management. According to “The State of Cloud Readiness 2018,” a new report put out by managed services provider Softchoice, while cloud adoption has risen since 2016, organizations aren’t seeing the results they’d envisioned.

Key to Supply Chain Innovation? Early Adopters of Technology Do Well, Study Says

SciQuest

With disruption upending every segment of business over the past decade, it may not be surprising that new research ties technological innovation to high supply chain performance. A 2018 web survey by Adelante SCM and BluJay Solutions found that over 80% of companies that identified as “innovators” or “early adopters” of new technologies also ranked their organization’s performance as slightly or significantly above average.

Retailers’ Supply Chains Not Prepared for Brexit: Survey

The majority of UK retailers say their supply chains are not prepared for a Brexit and many expect it to have negative impacts on their organization, according to a recent survey conducted by Barclays. Retailers cited supply chain cost increases, import price fluctuations and potential labor shortages as possible ways Britain's departure from the European Union would negatively impact their company.

5 Insider Tips to Make More Money in Procurement

Yesterday, I shared the latest findings from a recent report highlighting chief procurement officer compensation trends. On the executive level, the news is mixed. While CPOs are earning more than ever before, they generally make less than chief financial officers or those in finance, despite a relative increase in responsibilities for CPOs in recent years. This raises a question not just for executives but for those at all levels within procurement: What are the best ways to make more money? Here’s a quick list of 5 insider tips I’ve been sketching down in recent months, based on discussions with friends in the industry and even Spend Matters’ own efforts at matchmaking and informal recruiting.

CPOs Are Earning More, But Are They Earning Their Fair Share?

auctions

The good news: chief procurement officers are making more than before – nearly $500,000 per year on average, without factoring into account equity-based compensation. The bad news: CPOs have a much greater, increasing list of responsibilities associated with the role for compensation that is nearing the rate of inflation. That’s according to an updated CPO compensation study by the Center for Advanced Purchasing Studies and Korn Ferry. The findings suggest that average compensation – salary plus bonus – for CPOs has increased to $467,153 in 2014 from $369,556 in 2006, a more than 26% increase. But the total number of resources reporting to the CPO increased by an average of 50%, to 490 from 247, during the same timeframe.

The Biggest Gaps and Opportunities in Services Procurement

Spend Matters and the Institute for Supply Management have been hard at work surveying members and readers – along with the Society for Human Resource Management community – on the disconnect between the management of direct material supply chains and services supply chains, primarily centered on contingent labor. Today I’ll highlight some of the qualitative responses received from more than 450 participants, who offered their opinions on the biggest gaps and opportunities they perceived in managing services procurement today.

Show me the Money (Again)! Part 2 Ask the Expert Webinar on Procurement/Finance Alignment [Plus+]

Spend Matters will hold another Ask the Expert webinar this Friday at 10 a.m. CDT. Ask the Expert: Helping Finance Help Procurement to Help the Business (Part 2) will feature Spend Matters Chief Research Officer Pierre Mitchell taking participants through provisional results of research conducted by Spend Matters and the Institute for Supply Management on the alignment between procurement and finance. This is Part 2 of this webinar series, based on the SM/ISM poll. Register today!

Tied to Old Ways, Penetration of VMS Solutions Remains Lousy (Part 1: Why?)

Spend Matters is relatively new at diving deep into the world of services procurement technology. We have been meaning to cover it in-depth all along, and now, with fewer resource constraints, we have a great opportunity to expand our research, analysis and blog even more on the topic. Thanks to the ramping input and coverage by Contributing Analyst Andrew Karpie, as well as the continued work from Pierre Mitchell, Peter Smith (who wrote a book on the subject) and myself, we’ve reached the point where we can say “we’re getting there.” But services procurement technology is a massive area, and one that we (and others) have only paid cursory attention to.