Hourly, part-time workers comprise a significant percentage of the U.S. workforce. When seasonal demand requires business to augment their workforce, as retailers do by hiring extra hands on Black Friday, shifts need to be filled with an appropriately skilled worker, in compliance with federal employment standards and, most of importantly, quickly. That’s where our WIP of the Week, Shiftgig, comes in.
Category Archives: Technology
Today, we present Shiftgig as our WIP of the Week. Shiftgig, founded in 2012, is a work intermediation platform that brings together service businesses and qualified local, hourly workers who can fill shifts. The company has gone through some stages of refining its business model, reaching its current model in June 2014 and entering a phase of acceleration. In this brief, we provide an overview of Shiftgig’s business, platform and services and offer some thoughts on what a supplier model like Shiftgig implies for services procurement.
The competition for talent is growing, and it is changing the way companies are connecting with skilled workers. This is especially true for contingent talent, according to Colleen Tiner, senior vice president of product management for Beeline. My discussion with Tiner is part of our ongoing 2016 procurement technology provider prediction series. Tiner said self-sourcing, which has already proven successful for organizations, will continue to drive time and cost efficiencies for procurement this year.
For the last few decades, technology applications have developed and taken root in both services procurement and non-services procurement (or “spend management” if you prefer). We can generally segment these applications into two areas: vendor management systems (VMS) and e-procurement solutions. Somewhat remarkably, it appears that these two fundamental categories of spend, which are increasingly converging (especially with the digital disruptions happening right now), have remained in separate silos as far as packaged technology applications are concerned. In fact, there have been separate solution provider companies in each silo, with basically no overlap at all. Of course, you might argue that SAP’s assemblage of SAP ERP, Ariba, Fieldglass, SuccessFactors and Concur make for an end-to-end “solution” in terms of functionality checkboxes, but obviously it’s not a single integrated application suite to manage the end-to-end services spectrum. This is basically the “myth of the integrated ERP procurement solution” argument we’ve made before, but applied to services spend. In this multi-part Spend Matters PRO brief, we explore the following questions: (1) What are the differences between VMS and e-procurement solutions? (2)What might we expect going forward with respect to (a) solution convergence and (b) solution provider consolidations? and (3) If you have both of these application types, what strategies should you consider to leverage your existing investments but also take advantage of this convergence?
Spend Matters welcomes this guest post from Jay Lash, principal consultant at Compass Rose Advisory.
With all this talk about Uber and Airbnb and the way these “shared economy” platforms are changing our lives, I thought I would help to explain how and why this will also impact staffing and how work gets done in the future. These human cloud platforms are all about “Yield”. Let me explain.
PwC announced Wednesday the official launch of what it calls PwC Talent Exchange, an online work intermediation platform (WIP) that directly connects independent professionals with internal PwC projects and project teams. Independent professionals register with the exchange, create online profiles and gain access to project opportunities. Conversely, PwC project teams can have access to a pool of online talent with a broad range of different skills, expertise and professional backgrounds.
Procurement can expect to see the rise of an “as-a-service” economy this year — it’s not just a “model” anymore, at least according to the recent HfS report: MRO As-a-Service, The Shift to the As-a-Service Economy Changes the Value Proposition of MRO BPO. We recently wrote on this aaS acronym after talking to Accenture, who also told Spend Matters the agile, dynamic aaS model that features plug-and-play services could help procurement organizations operate smarter.
Services procurement is harder than indirect goods procurement. The former is more complex to model and manage than using a catalog-based SKU-like approach. Services spend is also embedded and hidden in other spend areas. For example, contingent labor spend reaches much further than just temp staffing spend. Now, you may ask, “Can’t services be modeled like SKUs? Can’t there be a ‘service catalog’? The answer is, “Yes.” But the traditional catalog-based solutions don’t model the “asset” behind the service — the worker.
Basware is entering another transformation. Spend Matters has noted before that the Finland-based procurement solutions provider doesn’t “enjoy sitting still.” That’s proven true again with the company’s latest announcements to redefine its business strategy for the next two years to focus on expanding its procure-to-pay (P2P) and e-invoicing solutions and its new financing services as well as increase overall revenue growth.
Global Risk Management Solutions (GRMS): Supplier Onboarding, Risk and Compliance as a Managed Service
Global Risk Management Solutions (GRMS), a managed services provider (MSP), has carved out a valuable niche targeting procurement organizations that want maximum assurance that the suppliers they are doing business with truly are who they say they are — and that they meet customized requirements for doing business with the company in question. Complementing other supplier management tools and source-to-pay suites as well as specialized supply chain risk management solutions, GRMS focuses on areas of supplier compliance that many organizations shortchange on an ongoing basis. Fueled by a supplier-funded revenue model and an outsourced data aggregation and validation service that is global in scope, spanning onboarding, regulatory compliance, environmental health and safety, risk management, diversity data and more, GRMS has kept the financial and business process adoption barriers to their offering low for procurement organizations. This two-part Spend Matters PRO Research brief provides an overview of the GRMS managed service compliance solution and how it can complement related supplier management, compliance and risk technologies (e.g., Hiperos/Opus Global, Aravo, Lavante, HICX, Ariba/SAP, SciQuest, Emptoris/IBM, Ivalua, Zycus, GEP, riskmethods, Resilinc) and information providers (e.g., D&B, BvD, Ecovadis) – as well as the overlap it has with other supplier management managed services providers like Achilles, Browz, PICS Auditing, Deloitte and Helios.
Attention CPOs, procurement executives and other industry professionals: Are you still feeling the hurt from a struggling economy? Do you need to get the most out of your spend with fewer employees at your disposal, while using the technology available to reduce human cost? Let Spend Matters and ISM inform your spend decisions and clue you in on the technological capabilities coming down the pike at the first ever Global Procurement Tech Summit.
Today, we present Experfy as our WIP of the Week. Experfy, launched commercially in 2014 within the Harvard Innovation Lab, is a work intermediation platform that allows businesses and expert data scientists to engage one another, conduct a project and complete the payment cycle. Experfy describes itself as a “Managed Marketplace [that] brings experts on-demand to solve [businesses’] pressing data, analytics and business intelligence problems.” In addition to two types of platform-based exchange or marketplace offerings, Experfy also offers businesses a set of consulting and advisory services.