Category Archives: Travel

Exploring Deem P2P, T&E and the Overall Customer Experience

- March 4, 2015 2:25 AM | Categories: Analysis, P2P, Travel, Vendor Snapshots

DD10104D23 Some may describe Deem (formerly Rearden Commerce) as part of the B2B “undead” – a provider that somehow survived many attempts to bury it. But today, Deem has emerged from a darker chapter in its history with a set of procurement- and finance-oriented purchasing and spend management solutions, some of which are highly differentiated in nature and others that do a basic job in core areas. In this Spend Matters research brief, we provide a cursory look at the evolution and capabilities of Deem’s solution for P2P and T&E. The first installment in this series covered a history of Deem within the procurement sector as well as a quick comparative glance at its spend analysis and contract management and products, including how they stack up in the market. The second installment explored Deem Sourcing, Catalog Management and Contract Management.

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Uber for Business: Features We’d Like to See Today (and Tomorrow)

- January 21, 2015 2:04 PM | Categories: Analysis, Travel

Earlier this week, Spend Matters provided background coverage on the various components of Uber for Business – a packaged, targeted T&E solution for employee ground transportation. In the story, we also explored usage/adoption trends for Uber for Business and partnerships since Uber launched the offering in July of 2014, including its integration with Concur, the leading T&E provider by market share. But what might Uber for Business offer in the future? Here are some ideas that the Spend Matters research team came up with that we’d like to see embedded in the toolset for corporate travel.

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Uber and Business Travel: Hailing a New Era of Corporate T&E

- January 20, 2015 2:29 PM | Categories: Analysis, Travel

Source: Uber Most consumers (and procurement team members) who use the popular Uber app to get around outside of work hours are probably are not even aware that the rapidly expanding and sometimes controversial firm is growing just as quickly in the business market. Even more so, we bet fewer Spend Matters readers are aware Uber is integrating into corporate travel and expense (T&E) ecosystems, including Concur (now part of SAP). Other T&E vendors include Deem, Coupa, Databasics and Expensify, which Uber has not yet partnered with (Concur has dominant market share within T&E today). Aside from Concur integration, here is a summary of what is included in the Uber business offering (called Uber for Business), which launched in July of 2014.

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Tying up T&E Loose Ends: T&E Meets Risk Management (Part 3)

- November 28, 2014 2:31 AM | Categories: Risk Performance and Compliance, Travel

In previous installments of this PRO series, Spend Matters VP of Research Thomas Kase discussed the amount of risk companies face when deploying workers around the globe and what precautions the company and its workers must take. In Part 1, he specifically talked about duty of care provisions, and in Part 2, he continued his analysis of corporate travel risks. Today, he completes the series, offering a number of recommendations companies should take regarding T&E management.

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Identifying And Responding to Risks Faced By A Global Workforce: T&E Meets Risk Management (Part 2)

- November 26, 2014 6:37 AM | Categories: Risk Performance and Compliance, Travel

What do companies need to be aware of when managing corporate travel and a global workforce? Spend Matters VP of Research Thomas Kase, who has experience working abroad and is our main source for T&E management, started this PRO series discussing the amount of risk a company faces when deploying workers around the globe, how much money a company should allocated to risk mitigation and what is required under duty of care provisions. You can check it out here. Here, in Part 2, Thomas continues this analysis of travel risks and corporate obligations.

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Understanding “Duty of Care” When Managing Corporate Travel: T&E Meets Risk Management (Part 1)

- November 25, 2014 6:28 AM | Categories: Risk Performance and Compliance, Travel

Vendors hawking T&E software that spans travel booking and expense management claim that it is not just about policy compliance, but that it is also about the risk management benefits of actually seeing where employees (or contractors) are and, in the event of an emergency, being able to provide support as quickly as possible. In this multi-part Spend Matters PRO research brief, Spend Matters VP of Research Thomas Kase provides a primer on managing travel and the global corporate workforce, including the requirements and limits of duty of care provisions – and what procurement needs to know and how far it should consider going both as good business practice and under the law.

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Ask the Expert Webinar: Why is SAP Paying a Premium for Concur?

- October 2, 2014 8:08 AM | Categories: Ask the Expert, Breaking News, ERP, Industry News, M&A, Travel

Whether you are at the CPO level thinking about your ERP and other procurement solution strategy, or “merely” reporting your travel expenses through Concur, few have not heard about SAP’s outsized bid to acquire Concur. Approximately $8.3B in the largest acquisition of a SaaS provider to date. We invite our Plus and PRO members to join this week's Ask the Expert webinar on Friday, October 3 from 11-11:30am Central to hear what Spend Matters’ Jason Busch and Thomas Kase have to say about the deal.

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Accenture Spend Trends Report: Travel Category Intelligence – Exploring Corporate Cards and T&E

- September 18, 2014 2:22 AM | Categories: Analysis, Procurement, Travel

There are certain areas of procurement that all too often remain their own fiefdoms – sometimes effective, sometimes not – with little influence or management from center-led or overall functional leadership. Travel is one of these areas. But the opportunity to drive savings from better managing travel spend – and even to generate income through rebate programs – is significant indeed. The Q2 Accenture Spend Trends Report highlights a handful of travel savings opportunities including suggesting more active programs to source corporate cards (including p-cards).

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Why SAP Should — Or Should Not — Buy Concur

- September 3, 2014 4:50 PM | Categories: Commentary, M&A, Solution Providers, Travel

Earlier today Thomas Kase (VP of research) shared some quick comments on the rumors that SAP is thinking about buying Concur. This Spend Matters PRO article is the in-depth analysis. "Say it ain't so" is what first came to mind, not that Concur is either shoeless or cheats. There are of course positive aspects to the acquisition as well. Thomas expands on the pros and cons of such a deal, as part of his advice to Concur's shareholders and customers.

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Air Canada Rouge — A Pictorial Guide to An Airline That Needs Some Deep Cleaning

- August 25, 2014 10:27 AM | Categories: Commentary, Friday Rant, Travel

Last week, I provided a business and personal travel review about a recent transatlantic trip on Air Canada Rouge — Air Canada’s “discount” airline-within-an-airline. After hearing from a number of people who have also “been rouged” — a new verb which I might define as “thinking that you are flying Air Canada when you are really flying a completely different airline that looks for the oldest, most inexpensive planes to fly and then only partially updates them" — I thought I’d shared some pictures from my recent trip. Enjoy the visual tour.

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A Review of Air Canada Rouge – Just Say No for Business and Personal Travel

- August 22, 2014 2:20 AM | Categories: Friday Rant, Travel

air canada rouge I think I’ve found the bottom of the barrel of Star Alliance. While it may be painted “Rouge” on the outside, Air Canada’s new discount service made my family red with anger on the inside. Earlier this month, we took a family vacation to Europe returned from Rome to the U.S. through Canada. The routing that made the most sense – and what first seemed like a great deal in cashing in Citi points – involved an airline-within-an-airline that I had never heard of: Air Canada Rouge. Air Canada Rouge is supposedly a discount airline, but the prices were similar for the transatlantic routes to standard airlines.

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The Love of Pulp — and How to Get the Wall Street Journal on the Cheap

- July 18, 2014 10:06 AM | Categories: Commentary, Travel

Man with newspaper on ordinary bench Living in the Atlanta area, I have a certain travel bias in favor of Delta – can’t be helped – so I rack up SkyMiles at a good clip. And here’s the trick – you use your miles to pay for the WSJ. Ok, so it’s not entirely free but comes pretty close. Delta has changed partners for this over the years. Right now it is a company called Newspaper Rewards, and the deal has only gotten better since I got my last subscription. I had to hand over 2,700 miles for about nine months (I think – I renewed back in July last year, but the copies keep coming…) of just the print edition. Now the deal is even better – pay 2,417 miles for 39 weeks of the print and electronic editions. And what's more -- having a newspaper subscription doubles as a weather forecast.

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