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Procurement Technology

Are You Wasting Time and Money on Technology RFPs? [Plus +]

Technology selections are a serious but often overlooked topic, especially given not just the time and effort involved — but also how long you'll live with the results of your decision. This article describes many cost/benefit aspects of the RFP process when it comes to technology solutions and shares some insider "secret" provider insights. We will also share how to avoid allocating inordinate amounts of time and resources in return for a suboptimal outcome. More importantly — and this might sound like a bold statement — sometimes (maybe even most of the time) it just doesn't make sense to do an RFP! Sourcing practitioners might scoff at this, but read on as we challenge the notion that an RFP is the best path to a successful solution provider selection outcome. 

Improving RFP-Driven Technology Sourcing Outcomes: Strategies and Tactics [Plus +]

e-procurement

How can you be a better prospective customer of choice and improve your odds of success? You can start by following our mini “buyer boot camp” to lower total costs, improve your selection success and even start to smell like roses to solution providers (and become a customer of choice) by sticking to a handful of key strategies. Some of these are likely to be highly intuitive, others less so. But following as many of these steps as possible is key.

The Procure-to-Pay User Experience (Part 4) [PRO]

Amazon Business

In Part 1 of this series, we addressed why the user experience (UX) is important in a procure-to-pay (P2P) solution, and why we have` dedicated so much time to the topic. The reality is that if users do not use the solution to do their job, the solution does not generate value. And the ultimate key to adoption is the user experience. That’s why many IT companies are beginning to invest significantly in providing a user interface that provides the optimal user experience to do their job.

That’s also why we are providing you with this information to help you identify who those companies are. This started in Part 2, where we noted that there is not just one optimal user interface for an optimal user experience. There are multiple user interfaces, one per role. We then described the key aspects of these for the more casual roles — the casual buyer, the admin or IT supporter and the supplier. In Part 3, we began to address the professional procurement buyer role, starting with the core functionality required across the P2P platform. Now we need to address the core functionality required by the professional buyer in each phase of the P2P cycle.

Behind the Scenes: Interpreting Q4 2017 SolutionMap Results With Jason Busch — Jaggaer (and Jaggaer Direct) [PRO]

Today I’m wrapping up my series of observations on Q4 2017 SolutionMap suite providers with perhaps the most fun vendor of all to opine on beyond the data alone: Jaggaer. (Be sure to check out the previous installments covering SAP Ariba, Basware and CoupaDetermine, GEP and Ivalua; and BravoSolution and Zycus, too.) When I think of potential — using the truest sense of the word — in the procurement technology market, there is no provider more underutilized than Jaggaer, especially in scenarios where it can serve industry segments and geographies that have not previously embraced solutions designed for them. Below I share my thoughts on this opportunity and how Jaggaer did in the Q4 2017 SolutionMaps, with maybe a few Jägerbomb(shells) tossed down the thirsty Friday throat for good measure. Whether your mixer is a Red Bull or Heineken, sit back and enjoy.

The Procure-to-Pay User Experience (Part 3) [PRO]

In Part 1 of this series, we addressed why the user experience (UX) of a procure-to-pay (P2P) solution is important, and why we have dedicated so much time to the topic. The reality is that if a user does not use a solution to do their job, the solution does not generate value. And the ultimate key to adoption is the user experience. That’s why many IT companies are beginning to invest significantly in providing a user interface that provides users the optimal experience to do their job.

That’s also why we are providing you with the information to help you identify who those companies are. This started in Part 2, where we noted that there is not just one optimal user interface for an optimal user experience. There are multiple user interfaces, one per role. In our last article, we described the key aspects of these for the more casual roles — the casual buyer, the admin or IT supporter, and the supplier. Today, we tackle the requirements for the professional, full-time procurement buyer, which are predictably much more extensive.

Vendor Summary Report: Strategic Procurement Technology Suites SolutionMap℠ Q4 2017 [PRO]

category management

This SolutionMapSM analyzes a select group of strategic procurement technology suite providers (inclusive of spend analytics, sourcing, supplier management and contract lifecycle management). It is part of our Q4 2017 SolutionMap report series, individually featuring spend analytics, sourcing, contract management, supplier relationship management and risk (SRM), e-procurement and invoice-to-pay providers. SolutionMap also features procure-to-pay technology suites. Spend Matters tracks more than 100 individual strategic procurement technology providers today. This analysis features many of the largest suite providers, including BravoSolution, Determine, GEP, Ivalua, Jaggaer, SAP Ariba and Zycus. Among these providers, the Strategic Procurement Technology SolutionMap features select industry/specialty capability of providers, although it does not highlight them in a specific persona, a change from our last SolutionMap release.

The Procure-to-Pay User Experience (Part 2) [PRO]

In Part 1 of this series, we addressed why the user experience (UX) is important, and why we have dedicated so much time to this topic. The reality is that if users do not use a solution to do their job, the solution does not generate value. And the ultimate key to adoption is often the user experience. That's why many IT companies are beginning to invest in providing a user interface that provides the user with an optimal experience, and why we are providing the information organizations will need to identify which companies those are.

Behind the Scenes: Interpreting Q4 2017 SolutionMap Results With Jason Busch — BravoSolution and Zycus [PRO]

Today I continue to offer my observations on technology providers that participated in the Q4 2017 SolutionMaps by turning to two suite providers: BravoSolution and Zycus. During the course of our analysis, I was struck by how different both providers are overall in what they actually serve up to customers and how they fit into the market, despite having similar product footprints. Comparing the two is like comparing apples to oranges, which actually sums up quite well the odd, diverse and certainly complex category we today call procurement solutions. So sit back, relax and enjoy. And do drop me a line or post a comment if you want to add anything else to the discussion.

Supplier Onboarding: Linking Design With Action (Part 2) [Plus +]

You’ve defined a strategy for supplier onboarding and given full consideration to all of the elements that make your requirements unique. You’ve fully considered which internal stakeholders besides procurement need to be included in the process of supplier onboarding and management. And you’ve mapped specific initiatives to onboarding requirements. But now it’s time to define specific supplier onboarding workflows, fully linking design with action.

What is Your Strategic Procurement Technology (Suite) Persona? Understand Your Requirements to Find the Best Technology Provider [PRO]

tech

No two procurement or supply chain organizations are alike. Each has its own persona that reflects not only its own unique requirements but also the stakeholders it serves when providing timely and accurate spend, procurement, supply and broader analytics.

The same principle holds true when analyzing strategic procurement technology suites. Each provider has a persona — or set of personas — that reflects its value proposition, solution strategy and targeted customer segments. Therefore, procurement organizations should seek providers whose personas best align to theirs. In other words, there is no “magic” solution provider, and finding the right fit is essential, because supplier management applications are critical for not only identifying savings opportunities but also the effective management of the procurement function.  

SolutionMap depicts vendor rankings based on specific buyer personas to reflect the unique value proposition, solution strategy and customer segments served by a vendor. Participating vendors are scored both on their Solution capability as well as on Customer Value, based on in-depth tech reviews (including live demos) by the Spend Matters analyst team and aggregated direct customer input from surveys. Each SolutionMap is updated quarterly rather than in 12-month (or longer) cycles, to accurately reflect the pace of market developments.

As part of our Spend Matters SolutionMap vendor comparison ranking for strategic procurement technology suites, the Spend Matters analyst team has dedicated considerable time to developing the unique organizational personas that we’ve most often seen in our decades of experience working with procurement organizations.

We have used these personas to weight the requirements used in solution scoring, which includes customer satisfaction scoring by solution customers. Having collected feedback from hundreds of procurement organizations in recent months as part of our SolutionMap research, we see these personas as useful starting points for procurement organizations to classify themselves before looking at solution rankings of providers in the market.

This Spend Matters PRO analysis shares five of the most common customer personas for strategic procurement technology suites buying requirements. Aimed at practitioners as well as vendors and the consultants advising them, this research brief will be helpful to drive the type of mass customization of strategic procurement technology solutions needed to meet specific organizational needs.

Below, we present our five personas for strategic procurement technology suites. For each, we include full definitions, typical organizational priorities (based on each persona), modular component weightings (and links to other PRO reports for detailed Solution and Customer value weightings) and recommended selection processes.

Vendor Summary Report: Buy-Side Contract Lifecycle Management SolutionMap℠ Q4 2017 [PRO]

This SolutionMapSM analyzes a select group of Contract Lifecycle Management (CLM) providers. It is part of our Q4 2017 SolutionMap report series, also featuring spend analytics, sourcing, supplier management (including supplier information management, performance management and risk management), e-procurement and invoice-to-pay providers. SolutionMaps also feature “composite” market views of procure-to-pay (the last two above) and strategic procurement technology suites (the first three above combined with CLM).

Summary

Spend Matters tracks CLM solution providers today — primarily from the “buy side” (i.e., procurement and supply chain), but also select best-of-breed enterprise CLM providers that can meet complex buy-side needs and broader enterprise requirements. This inaugural solution analysis features many of the largest providers, including source-to-pay application suite vendors BravoSolution, Determine, GEP, Ivalua, Jaggaer, SAP Ariba, and Zycus — as well as two best-of-breed CLM leaders, Exari and Icertis. This report provides details on the key CLM requirements and buying considerations for this critical area.

Scoring and Ratings Inputs

SolutionMap ratings provide comparative rankings and insight into how each provider scored from a Solution perspective and Customer Value perspective.

It provides a breakdown of Solution scoring for each vendor on an overall category level. For CLM providers, this includes each provider’s comparative capability to support:

  • Contract Information Management (core contract modeling; extended contract modeling and analytics)
  • Contract Process Management (contract expiry & renewal management; contract creation and authoring; contract collaboration; and contract implementation, compliance and performance)
  • Analytics
  • Technology
  • Configurability
  • Services
For much more on solution and customer scoring methodology, and detailed scoring breakdowns by individual solution provider, read on.

The Procure-to-Pay User Experience (Part 1) [PRO]

The history of enterprise software systems is fraught with implementation failures. This is especially true in the ERP and MRP space, which have contributed to some of the biggest supply chain failures in history (including Hershey Foods, Adidas and Foxmeyer). But not all failures are catastrophic. The majority are just the result of (significant) project overruns in terms of time and money or the inability to deliver critical features or functions in the original system specification. And this is more common than one may think. Some estimates put the rate of project overruns in IT as high as 85%. That's problematic.

Why are there so many failures? The reasons are many. Some are the result of poor change management; others are the result of the selection of inappropriate process automation for the company; and still more are the result of limited or low-quality information. If one goes through the list of possible reasons, we see there is one commonality across the majority of failures: the user experience. Poor change management leaves users confused. Inappropriate process selection frustrates users as it increases time and effort (rather than decreasing it), and low-quality information makes users question why they are migrating to a new system at all. (And when significant system features or functions fail to be implemented at all, that's the worst user experience.)

That's why the user experience (UX) is important, and why Spend Matters has dedicated so much time to this topic (first on sourcing, and now on procurement). The reality is that if users does not use a solution to do their jobs, the solution does not generate value. And the ultimate key to adoption is often the user experience.