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Expecting More From Procurement BPO Compass

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Designing an Optimal Procurement BPO Program: Process Expertise and Realized Improvement


Examines how companies can – and should – get more from procurement outsourcing initiatives, tackling primarily non-core areas.We cover this and related challenges, providing context for designing and making procurement BPO programs work from the start while continuing to deliver value over time.

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Tips for Making the Promised BPO Benefits Real – Alignment, Focus and Integration


There are a number of prescriptive organizational, operational and technology components that companies all too often don’t fully think through before heading down the BPO path and pulling the trigger on a relationship – not to mention while evaluating their potential partner. This jointly authored Spend Matters / HfS Compass Series paper explores a number of insider tips in great detail, albeit in a fun and informal way.

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Trapped by Procurement BPO? How to Pull Your Organization Out of the Mire


Explores challenges and common pitfalls to procurement BPO at all points in the decision and implementation process — from initial design to steady state operations. Includes key recommendations.