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Managing Indirect Services – Procurement’s Greatest Opportunity?

Improving procurement across indirect services categories offers significant opportunities for savings. However, data, tools and capability must be carefully chosen to meet the specific needs of these spend categories.

This Spend Matters research paper considers complex services and how procurement executives and functions can gain more influence in these spend categories by moving up the "maturity ladder" in terms of procurement input and performance. In many organisations, procurement continue to struggle to get involved and lack credibility, so we highlight challenges and success factors.

The Paper focuses strongly on procurement having and using the appropriate tools and technology to make an impact, gain credibility internally and value in the marketplace. Finally, it looks at professional services as an example of a complex service where procurement needs to understand the "sources of value" in order to make progress.