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NEW! What Does Usability Really Mean? Making Software Selection Decisions and Getting Behind the Rhetoric

Consumer applications are so intuitive that users don’t think of them as “software.” Ordering goods online; checking train schedules from a smart phone; using social media applications like Twitter or Facebook – they’ve all become regular and intuitive events.

So it is not surprising that “usability” has become an important factor and a much-used term in the business software world. But when making decisions about selecting and implementing software, it is important to understand usability means much more than an attractive user interface.

This paper, supported by Coupa, examines why usability is such an important concept and why procurement, finance and others involved in selecting, implementing and running enterprise software should take it seriously. It also looks at what usability really means for different stakeholder groups: procurement itself, the end-user (order-placer, the person who approves, or budget-holder), the supplier and the organization as a whole.