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User Experience: Technology Adoption, Value Contribution and Procurement Savings Realization

This paper was written as a companion to a webinar we did on the same topic: Why Can’t Procurement Technology Be Beautiful AND Powerful?

Today, user experience has become the primary criterion used in a broad set of selection processes for both procurement and business users. Many inquiries we receive from procurement organizations start with the question: “we’re considering technology from provider XYZ and we’d like your take on whether or not their interface matters as much as they say it does.”

This report provides several musings on why procurement technology interfaces matter more than ever not only in selecting technology, but also in realizing the value that’s expected from a solution in the first place.

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