Automation: An Emerging Outsourcing Mega-Trend

Spend Matters welcomes a guest post from Thomas Young, a Partner with ISG, a research, consulting and advisory services firm. As the outsourcing industry approaches the quarter-century mark, a new wave of outsourcing is emerging. Businesses are increasingly deploying tools, platforms and software to automate tasks and functions. As a result, while traditional outsourcing derives cost efficiencies through labor arbitrage and by moving jobs to low-cost labor centers, today’s emerging model employs labor automation mainly in order to remove wages from the equation. The automation of functions and processes – which today is in early stages – will ultimately generate [...]

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