Tagged Content: L1

Lessons From the HfS Blueprint Session Applied to Procurement Services Delivery

- November 20, 2014 10:14 AM | Categories: BPO, Conferences

1349825389jvnca Earlier this week, I stopped by the HfS Blueprint event in Chicago, which brought together similar numbers of practitioners and providers in an intellectually-focused exchange. During one of the presentations, Lee Coulter, CEO of shared services at Ascension Health, and Charles Sutherland, EVP of research at HfS, explored a number of areas driving the future of cost reduction in services delivery. While the presentation covered various topics, one part I found particularly interesting is knowing when a particular function is ready to move to a lower cost labor approach.

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Where M&A and Procurement Intersect – Accenture Spend Trends Q3 2014

- November 19, 2014 2:24 AM | Categories: Analysis, Spend Analysis, Spend Management

1382905346986fy The macroeconomic outlook in the quarterly Accenture Spend Trends Report is unfortunately likely to fly above the heads of many of those for which it was intended. Chief procurement officers (CPOs) and other executives – as well as the next generation of analysts and category managers – are likely to appreciate every word of it (as do we)! But few old school buyer and supply chain types enthusiastically or proactively follow GDP price trending, sentiment indicators and the like. However, at least the heart of Accenture’s category analysis will apply to them.

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Accenture Spend Trends Q3 2014 – Summary Analysis

- November 18, 2014 2:23 AM | Categories: Analysis, Commodities, Learning / Research, Spend Analysis, Technology

file6321238876778 The latest Q3 2014 Accenture Spend Trends report is out. My old friend Mark Hillman is the lead author of the quarterly study (Mark is currently manager of insight and analysis at Accenture Operations). This months’ study highlights category trends in a range of areas – logistics, IT, marketing and media, corporate services, travel, CAPEX, commodities/base materials, MRO and energy. It also provides a macro-overview of the current state of the economy.

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AT Kearney Releases its 2014 ROSMA Benchmark Report – Context and Approach

1411825487tprmf AT Kearney recently released a report titled “Building the Brand of Procurement and Supply,” which summarizes and analyzes its 2014 Return on Supply Management Assets (ROSMA) benchmark metric that it collects on its own (e.g., it has been part of Kearney’s AEP study since 2010) and through a partnership with ISM and CIPS. Members of ISM and CIPS (of any size) can participate in the benchmark study (and get a results readout) and we’d highly recommend procurement practitioners to at least read this report and familiarize themselves with the concepts and the structure of the ROSMA metric.

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Full Steam Ahead: Spend Matters México y América Latina

- November 13, 2014 6:32 AM | Categories: Breaking News, Industry News

file2261346369671 I’m super excited to share with our readers and members that our latest site launch, Spend Matters México y América Latina, is firing on all cylinders. The team is not only publishing daily, but has already been engaged working with others on helping promote procurement strategy and process improvement in Mexico (e.g., running sourcing strategy workshops with our partners for procurement organizations). Just as Uber says, “the demand is off the charts!”

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Zycus Horizon Dispatch 7 – Why CPOs Get Fired (Part 1)

- November 12, 2014 2:26 AM | Categories: Conferences, Procurement, Vendor Snapshots

file0001153963332 At Zycus Horizon yesterday, our old friend Bill Michaels (currently running the consulting arm of ISM) gave a great main stage talk centered on the often short-lived tenure of chief procurement officers (CPOs), why they get fired and what they can do about. He began the chat by noting that the average tenure of a CPO is 4.6 years (according to CAPs data), and that in 2013 alone, there were 9 firings of high-profile CPOs.

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Zycus Horizon Dispatch 5 – Shuffle This! A New “Card” User Interface

- November 11, 2014 11:13 AM | Categories: Conferences, eProcurement / Procurement, Vendor Snapshots

holding-man-nokia-lumia-1035-825x550 Zycus has big ambitions to become one of the top broader suite vendors in the procurement market. In fact, its marketing “coverage” of product areas today would put it (at least on paper) just about complete as any vendor today – financing savings management, spend analysis, strategic sourcing, contact management, supplier management, requisition processing, catalog management, purchase order management, invoice management, etc. The reality, of course, is that Zycus is deeper in certain areas than others. But one spot Zycus is hoping that really unites the suite beyond its individual components is a new user interface that is due out in Q2/Q3 2015.

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Zycus Horizon 2014 – First Dispatch: Taking off For Amelia Island

- November 10, 2014 10:24 AM | Categories: Conferences, P2P, Spend Analysis, Vendor Snapshots

beach-dune-ocean-1253-838x550 Zycus is holding its annual customer and sales event at what is probably my favorite vacation destination in the US – Amelia Island, Florida. Pierre Mitchell and I will be covering things this week. Zycus is a rather curious vendor in the space to us on so many levels – it grew up as truly the best-in-class provider for auto-classification for spend analysis but has since seen competition for this moniker while at the same time building out a full source-to-pay suite on its own terms. It is one of the few true “suites” in the market today.

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Marketing Management in Singapore, APAC and Elsewhere

- November 7, 2014 2:32 AM | Categories: Analysis, Conferences

SONY DSC The recent Procurement Leaders event in Singapore had the procurement and marketing relationship as its starting act, with speakers from AIG, Estée Lauder, MediaCom, P&G, Qatar Airways, tag:, and Williams Lea addressing this topic. If any activity is localized, it’s marketing – infamously complicated (to the point of subjectivity – at least in the eyes of outsiders) in the ways it slices market segments, how to reach and how to influence them. This, of course, results in highly varied approaches depending on products and markets – where creativity, flexibility, execution quality and similar qualitative factors are critical.

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Protest This! The Country Supply Risk Shake Up – Hong Kong Climbs the Risk Index

- November 6, 2014 2:46 AM | Categories: Supply Chain, Supply Risk

file000494488819 The stability of countries in which our suppliers are based or have facilities has a direct impact on overall risk levels in our supply chain. Yet we often don’t pay enough attention to this macro supply risk factor. Moreover, compounding the challenge is that country supply risk can change quickly. Consider the case of Hong Kong, which according to analytics and information provider Maplecroft, has experienced “the largest increase in risk over the last quarter, due to the mass democracy protests of recent days. The Chinese administered territory fell 62 places in the ranking from 132nd and ‘medium risk’ to 70th and ‘high risk.’”

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What Procurement Practitioners Can Learn From Car Talk

- November 5, 2014 10:02 AM | Categories: Procurement Commentary

microphone-radio-sound-484-825x550 Tom Magliozzi, the popular co-host of National Public Radio's “Car Talk” program died this week from Alzheimer’s disease. He was 77. If you’ve never listened to “Car Talk,” you really should check it out. Tom and his younger brother Ray did a weekly radio program that has been part of my life for decades. I had lived in Cambridge near their car garage for years. But really, anyone who listened to them probably felt that Tom and Ray were their neighbors too. I learned a lot from that show – and not just about cars. So, I thought I’d try to share some of what I learned from Tom and Ray to the world of procurement:

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Webinar Recap: How Catalogs Benefit The Sourcing Process, Lead to Savings

OLYMPUS DIGITAL CAMERA A couple of weeks ago, we had a very interesting webinar about the evolution of catalogs and their benefits in the sourcing process to realized savings. Laura Lee, VP of procurement at CEMEX, joined us for the event, as did Pierre Mitchell, chief research officer at Spend Matters, Jessica Warren from Hubwoo and myself (from Spend Matters México y America Latina). One of the things that grabbed my attention was the number of participants that registered for the webinar ­– over 400. Seems that this is an important topic for practitioners.

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