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For CPOs, Life Is Getting Complicated

During a routine meeting with one of our clients, the Chief Procurement Officer at a large Fortune 500 company, we were struck by something this person said: “I feel like I’m wearing so many hats these days, I need a hat stand to keep them all in one place!” Our client’s observation encapsulated something we were starting to see more often: a dramatic broadening of the role of the CPO.

A mere decade ago, a CPO’s job, while often difficult, was relatively straightforward: Find the best deal possible when sourcing raw materials or setting up production. But increasingly, that’s a fluid concept. What’s more, the changing nature of both technology and the manufacturing workforce has pulled CPOs into decisions that were once outside their purview.

Intrigued, we wanted to delve deeper into this trend, and we decided that this would be a fascinating area of focus for our annual “Chief Procurement Officer Survey.” Every year Deloitte conducts this global, cross-industry study to take the pulse of sourcing and procurement professionals. So, this year we’ll be exploring the role of the CPO — how it is evolving, and how procurement leaders are navigating and mastering complexity in the areas of technology, workforce management, and both the business and political environment.

Coupa’s customer reviews are in the new SolutionMap Customer Insights report

This week’s vendor spotlight in the SolutionMap Customer Insights report focuses on customer reviews of the suite provider Coupa. SolutionMap Insider members can click here to read about Coupa in our latest report.

In each Customer Insights report, we provide a one-page summary of qualitative — and select rating and quantitative — insights from the SolutionMap peer review process. The Customer Insights summary includes ratings on how well the vendor meets user expectations, three key differentiators for the vendor and a list of quotes about the vendor’s greatest strengths.

Go Deep or Go Home: A personal essay on my favorite SolutionMap persona

I make no apologies for my choice of favorite Spend Matters’ SolutionMap persona: Deep.

Although my colleagues might need to defend their selection as we begin a series of personal essays on personas (Nimble, Deep, Turn-Key, Configurator, CIO Friendly as well as Optimizer for sourcing providers and Global for CWS vendors) my confidence is brimming because even though I know that my views represent a dying breed — those who pursue wisdom for the sake of learning and continuous improvement — the results of my favorite persona speak for themselves.

I am Deep. Without hesitation.

Deloitte 2019 CPO Survey — Insights Needed on Procurement Mastery in Action

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Deloitte has opened up the 2019 version of its annual CPO survey for participants to share their insights. It’s important to participate because the survey’s depth, rigor and relevance produce influential findings that have set the gold standard for procurement studies.

And this year’s edition is very exciting, especially for me. I’ve been doing procurement research and benchmarking for 20 years, and I was thrilled to not only be given a sneak peek into this year’s study design but to be made me an honorary member of Deloitte’s extended research team to provide input. So, my challenge became how to make a great product even better.

But you can participate too. CPOs and their direct reports are needed — and participants will get an intelligence briefing about the study’s results. At the end of this article, I’ll get more specific about the ROI of participating in this year’s study.

Jaggaer’s customer reviews are in the new SolutionMap Customer Insights report

This week’s vendor spotlight in the SolutionMap Customer Insights report focuses on customer reviews of the three product lines that make up Jaggaer ONE, the solution provider’s new unified platform.

SolutionMap Insider members can click here to read customer reviews for Jaggaer Advantage, Jaggaer Direct and Jaggaer Indirect.

(Please note: For SolutionMap, each of the three product lines has been reviewed and scored on a standalone basis by both their customer users and the Spend Matters analyst team, respectively. Analysts have not yet holistically evaluated the three products as part of Jaggaer ONE's unified platform.)

In each Customer Insights report, we provide a one-page summary of qualitative — and select rating and quantitative — insights from the SolutionMap peer review process. The Customer Insights summary includes ratings on how well the vendor meets user expectations, three key differentiators for the vendor and a list of quotes about the vendor’s greatest strengths.

SAP Ariba users’ reviews are in the new SolutionMap Customer Insights report

Q1 2019 Spend Matters SolutionMap procurement software company rankings

Today, the inaugural Spend Matters SolutionMap Customer Insights report features reviews from SAP Ariba’s customers. We are taking a deeper look into our SolutionMap database, which ranks providers in the marketplace according to their capabilities and their customers’ reviews of the companies. SolutionMap has more than 900 customer reviews, and we’d like to share that insight for a few providers, beginning with SAP Ariba. (SolutionMap Insider subscribers can see the reports, but non-subscribers can see a sample report in this story.) The Customer Insights summary includes ratings to what degree the vendor meets user expectations, three key differentiators for the vendor and a list of quotes about the vendor’s greatest strengths.