Outsourcing Content

Outsourcing – Key Recommendations for the “Implementation” Phase [PRO]

We’re now into recommendations around the execution of outsourcing projects, dividing the recommendations into three sections – strategy (last week), implementation and ongoing delivery. As we said last time, we can’t cover every aspect of outsourcing good practice here, and for many experienced procurement professionals, some of what follows may appear somewhat obvious. But we hope even readers in that category will find something of value.

Outsourcing – Key Recommendations for the “Strategy” Phase [Plus+]

We will move on now to some recommendations around the execution of outsourcing projects, divided into three sections – strategy, implementation, and ongoing delivery. We can’t hope to cover every aspect of outsourcing good practice here, and for many experienced procurement professionals, some of what follows may appear somewhat obvious. But we hope even readers in that category will find something of value – and I can honestly say that after 30 years around the procurement industry, I have seen even the most basic errors outlined here made by organizations engaged in outsourcing projects.

The Role of HR and Communications in BPO

Spend Matters welcomes a guest post from Mark Woessner, a director at The Hackett Group. Your analysis of outsourcing is beginning to move forward, you're […]

Procurement’s View of Outsourcing (Part 3)

See Part 1 and Part 2 in this series as well. We have considered previously the role that procurement can play in outsourcing transactions and why it is sometimes […]

Procurement’s View of Outsourcing (Part 3) [Plus+]

We have considered previously the role that procurement can play in outsourcing transactions and why it is sometimes difficult for the function to establish that role. One early contribution procurement can make is in the development or analysis of the business case for outsourcing.

Procurement’s View of Outsourcing (Part 2)

In the first part of this series, we looked at why procurement people and functions are often not welcomed with open arms by stakeholders into outsourcing […]